Jobs at Qualtrics

Coordinates local search listings for client accounts, including onboarding and configuring location data, managing submissions, maintaining data accuracy across Google, Bing, Facebook, and Yelp, resolving discrepancies, applying local SEO tactics, supporting Account Managers, and managing multiple deadlines. Requires strong attention to detail, spreadsheet skills, prioritization, communication, and problem-solving in a hybrid environment.

Lead public-sector customer portfolios through software implementation, onboarding, adoption, optimization, and value realization. Serve as a trusted technical advisor, manage cross-functional project teams, oversee risks and quality, develop customer success plans, and drive account retention, expansion, and measurable business outcomes. The role requires customer engagement, stakeholder influence, technical platform aptitude, and management of concurrent complex programs.

Lead complex, cross-functional IT programs from initiation through delivery, managing scope, risks, dependencies, vendors, stakeholders, and executive communications. Drive customer service transformation through process redesign, ServiceNow implementation, adoption, and measurable outcomes. Define success metrics, coordinate multiple teams, manage platform roadmaps and integrations, facilitate governance forums, and improve program management frameworks and delivery practices.

Develop scalable web applications and distributed services for Qualtrics’ Reporting Platform. Responsibilities include implementing features, optimizing performance, designing RESTful services, participating in full-stack development, collaborating with engineering, product, design, and operations teams, and using continuous delivery, testing, cloud services, and containerization to deliver robust reporting and visualization solutions.

Sell Qualtrics' SaaS platform to corporate clients, managing the full sales cycle from prospecting and demonstrations through negotiation and closing. Build trusted relationships with C-suite and senior decision-makers, acquire new logos, expand accounts, develop territory plans, forecast sales, collaborate with partners, and consistently exceed quotas through consultative selling. The role requires a bachelor's degree, at least four years of quota-carrying sales experience, familiarity with Salesforce and prospecting tools, and travel when necessary.

Conduct quantitative and qualitative analysis for go-to-market teams, transforming complex data into actionable insights, dashboards, reports, and visualizations. Manage data requests, prioritize stakeholder needs, create queries and views, and own analytics initiatives from discovery through implementation. Support revenue operations across territory planning, quota setting, pipeline health, performance management, and customer journey analytics while serving as a subject-matter expert.

Lead patient experience consulting engagements for healthcare organizations by translating quantitative and qualitative data into strategic recommendations and execution roadmaps. Advise C-suite executives, boards, providers, and clinical teams; facilitate executive presentations, training, and workshops; support change management and capability building; identify client growth opportunities; and contribute to consulting methodologies, tools, and offerings.

Acquire net-new pharmaceutical, MedTech, and other Life Sciences accounts through outbound enterprise SaaS sales. Manage a targeted territory, build executive relationships, coordinate cross-functional teams, navigate procurement, legal, security, and complex negotiations, and consistently meet quota. Use MEDDIC/MEDDPICC and Salesforce.com to forecast and manage pipeline while translating Qualtrics Experience Management, AI, and DaaS capabilities into strategic business outcomes.

Build backend services and web interfaces for Qualtrics XM Directory. Implement features, fix bugs, write and review tested code, collaborate with senior engineers, product, and design, and contribute to agile delivery. The role involves learning scalable SaaS development, distributed systems, databases, frontend development, developer tools, operational tooling, containerization, and AI-assisted engineering practices while supporting data infrastructure for AI-powered customer experiences.

Build scalable backend services and web interfaces for Qualtrics XM Directory. Responsibilities include implementing features, optimizing performance, owning components through delivery, contributing to technical designs, writing tested code, participating in code reviews, and collaborating with product, design, and engineering teams on distributed data infrastructure.

Build and ship full-stack features using LLMs and agentic systems for text analytics. Develop reliable backend and frontend functionality, collaborate across engineering and product teams, participate in code reviews and testing, and manage project dependencies through delivery. The role also involves learning Java, Spring, AWS technologies, AI tooling, and permissioning systems for customer data access.

Leads end-to-end healthcare consulting engagements focused on patient and employee experience. Responsibilities include managing scope, budgets, timelines, analytics, executive relationships, business development, strategic recommendations, workshops, training, methodology innovation, and measurable transformation outcomes. Partners with C-suite leaders, health system boards, and clinical teams while mentoring colleagues and expanding client pipelines.

Build and operate high-throughput, highly available backend systems that classify, enrich, segment, and route customer documents. Own features from architecture through production, improve observability and reliability, evaluate ML and LLM pipeline innovations, coordinate cross-functional projects, and participate in an on-call rotation for escalations and SEV response.

Sell the Qualtrics SaaS platform to higher education leaders, managing the full sales cycle from prospecting and demonstrations through closing. Acquire new logos, expand existing accounts, build strategic relationships, develop territory plans, forecast reliably, attend networking and client events, and consistently meet or exceed revenue quotas.

Provides frontline technical support by diagnosing access, configuration, integration, API, EMR, and FTP issues. Performs basic troubleshooting, system checks, ticket documentation, escalation, and knowledge-base maintenance. Collaborates with Implementation, Customer Success, and Product teams to resolve client issues and maintain platform stability. The role requires clear technical communication, structured support workflows, and foundational knowledge of SQL, APIs, JSON, Unix/Linux, and Excel.

Lead a team of 6–8 Account Executives responsible for enterprise account expansion, renewals, cross-selling, and net-retention growth. Coach representatives on expansion strategies, executive business reviews, relationship development, and renewal forecasting. Serve as executive sponsor for complex, multi-year renewals and strategic opportunities while partnering with Customer Success, Professional Services, and Product teams. Drive account health, mitigate churn, and achieve ARR, retention, and customer value objectives across existing SaaS accounts.

Owns end-to-end enterprise SaaS sales across a Federal Civilian territory, including prospecting, demonstrations, executive engagement, strategic account planning, contract negotiation, and closing complex multi-year agreements. The role drives new-logo acquisition and account expansion, coordinates solution engineers, customer success, legal, security, and system integrator partners, and engages senior federal stakeholders. Travel and client-facing activity may reach 50%.

Leads EMEA revenue operations by advising sales leadership, driving forecasting, pipeline and performance reporting, and managing GTM planning. Responsibilities include quota setting, territory and capacity modeling, partner performance governance, tool and process adoption, executive insights, and cross-functional alignment across Finance, Marketing, Enablement, and Ecosystem teams.

Build and operate platform infrastructure supporting Qualtrics engineering teams. Develop Go services and Kubernetes orchestration tooling, optimize CPU and memory usage, improve service discovery, and ensure platform availability, scalability, and performance. The role includes designing containerized workload practices, collaborating with AWS and security teams, supporting large-scale infrastructure across global regions, and participating in periodic on-call responsibilities.

Develop scalable web applications and distributed services, implement features, optimize performance, and collaborate with product, design, engineering, and tech-ops teams. The role involves full-stack development, RESTful services, testing, continuous delivery, Agile practices, and mentoring teammates while building developer tooling for the Qualtrics platform.