Brands have a lot of questions when it comes to delivering top-notch customer experiences — and Qualtrics has the answers. The company’s experience management software enables companies to continually assess the quality of their customers', employees', product and brand experiences bringing organizations to the heart of every meaningful touchpoint. Yet the road to transformation doesn’t stop there. In an effort to drive further innovation, Qualtrics is searching for top talent to join its global team of game changers. Here, you’ll help shape a leading industry while forging personal connections and growing your career. Take a look at the company’s open roles and discover what it means to “close experience gaps.”
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Artificial Intelligence • HR Tech • Information Technology • Software • Business Intelligence
Leads go-to-market readiness for new SaaS products and services, designing scalable customer lifecycle workflows across quoting, provisioning, implementation, support, and renewal. Develops sales and delivery assets, manages cross-functional launch plans and risks, aligns stakeholders across Product, Sales, Services, Legal, Finance, and Operations, and translates field and customer insights into product strategy recommendations.
Artificial Intelligence • HR Tech • Information Technology • Software • Business Intelligence
Own go-to-market readiness and customer journey operations across the enterprise SaaS lifecycle. Design scalable workflows spanning sales quoting, provisioning, implementation, support, renewal, and expansion. Lead cross-functional programs, create field enablement assets such as SOW templates and delivery playbooks, establish launch governance, and translate field feedback into product roadmap improvements. The role requires influencing Product, Sales, Services, Customer Success, and Operations leaders without direct authority.
Artificial Intelligence • HR Tech • Information Technology • Software • Business Intelligence
Designs, builds, and operates observability infrastructure that correlates telemetry with customer impact and improves incident resolution. Responsibilities include developing monitoring, tracing, and logging systems; automating infrastructure with Terraform, CloudFormation, and Ansible; building pipelines with Go, Python, or Bash; supporting Kubernetes and cloud environments; participating in on-call rotations; and implementing reliability improvements from post-mortems.
