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Reimagining what's possible for food and agriculture
The Role
Manage high-impact IT incidents and network or hosting operations in a global enterprise environment. Monitor infrastructure performance, troubleshoot routers, switches, servers, circuits, and protocols, coordinate incident response, deploy infrastructure, maintain disaster recovery plans, document resolutions, support IT projects, and develop automation scripts. The role also requires stakeholder communication, vendor coordination, root cause analysis, and continuous improvement through post-incident reviews.
Summary Generated by Built In
Want tobuild a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who use new technologies, dynamic insights and over 154 years of experience to connect farmers with markets, customers with ingredients, and people and animals with the food they need to thrive.
Job Purpose and Impact
Key Accountabilities
Qualifications
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
#BI-Hybrid
Job Purpose and Impact
- We are seeking an experienced and proactive Major Incident Operations Professional (MIM)to lead the end-to-end management of high-impact IT incidents that affect critical business services. This role will be responsible for coordinating cross-functional teams, ensuring timely restoration of services, conducting stakeholder communications, and driving continuous improvement through post-incident reviews. The ideal candidate will possess strong leadership, communication, and problem-solving skills, along with extensive experience in IT Service Management (ITSM) and incident management processes within a complex enterprise environment.
Key Accountabilities
- MONITORING INFRASTRUCTURE PERFORMANCE: Monitors network performance to maintain smooth and efficient operations, applying tools to track network traffic, identify issues, and maintain optimal performance.
- TROUBLESHOOTING & RESOLVING ISSUES: Diagnoses and resolves moderately complex network and hosting problems affecting routers, switches, servers, and communication circuits, including performing root cause analysis and implementing solutions to prevent future occurrences.
- INCIDENT MANAGEMENT: Monitors and responds to network and hosting incidents, outages, and performance alerts, including categorizing issues and coordinating with technical teams for timely resolution.
- PROTOCOL ANALYSIS: Performs moderately complex protocol analysis to troubleshoot network issues and sustain proper communication between network devices.
- CONFIGURATION & DEPLOYMENT: Partners to configure and deploy new hardware and software while ensuring compatibility with existing systems, including setting up servers, network devices, and other infrastructure components.
- COLLABORATION & COMMUNICATION: Partners with vendors, third party service providers, and internal teams to resolve moderately network issues and improve network performance, providing effective and efficient communication, coordination and timely updates.
- DOCUMENTATION & REPORTING: Documents network issues, resolutions, and performance trends, and provides reports to senior technical personnel and stakeholders to inform decision making and improve network operations.
- BACKUP & DISASTER RECOVERY: Maintains and partners to develop backup and disaster recovery plans to ensure data integrity and availability in case of system failures or data loss.
- PROJECT MANAGEMENT: Co-leads information technology projects, such as system upgrades, migrations, and new implementations, delivering projects on time and within budget.
- AUTOMATION & SCRIPTING: Partners to develop automation scripts and tools to streamline infrastructure management tasks and improve operational efficiency.
- #LI-RJ2 #LI-Hybrid
Qualifications
- ITIL Foundation / Managing Professional, or equivalent certification.
- Experience with ServiceNow, BMC Remedy, Jira Service Management, or similar ITSM tools.
- Knowledge of Cloud platforms (Azure, AWS, Google Cloud).
- Familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Datadog, Grafana, or Azure Monitor.
- Experience in large-scale enterprise or global operations environments.
To apply using chat/text, please click Apply Now button OR use this link to create a login to apply.
#BI-Hybrid
Skills Required
- ITIL Foundation, ITIL Managing Professional, or equivalent certification
- Experience with ServiceNow, BMC Remedy, Jira Service Management, or similar ITSM tools
- Knowledge of cloud platforms, including Azure, AWS, or Google Cloud
- Familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Datadog, Grafana, or Azure Monitor
- Experience in large-scale enterprise or global operations environments
What the Team is Saying
Gaby
Data Engineering Lead
Landon
North America Service Assurance Manager
Navita
Software Engineering Senior Supervisor
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William Orgertrice
Data Engineer
Kayode D.
Principal Data Engineer
Patricia
Supply Chain Learning & Development and Digital Support Lead
Heather W.
Software Engineer
Kristen K.
Factory of the Future Digital Product Manager
Shrey B.
Senior Software Engineer
Madhuri P.
Senior Data Scientist
William Orgertrice
Data Engineer — Data Function, Platforms and Product Engineering
Navita S.
Software Engineering Senior Supervisor
Heather W.
Software Engineer
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Cargill Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental health/EAP resources, wellness programs, and partner services like Bright Horizons and Milk Stork on the official benefits hub. Feedback suggests these offerings provide robust support for both physical and psychological well-being.
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Retirement Support — Retirement programs feature immediate 401(k) eligibility with a competitive company match, plus an ESOP component and Vanguard administration, with some materials also noting an employer-funded retirement account. Feedback suggests the multi-layered savings design and clear match mechanics are notable strengths.
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Leave & Time Off Breadth — PTO tiers start at 15 days and scale up to 30 days with tenure, alongside defined holidays and floating personal days. Paid family leave for bonding and caregiving further rounds out a well-structured time-off program.
Cargill Insights
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The Company
What We Do
We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.
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Cargill Teams
Cargill Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
