Consultant, Customer Experience & Business Process Improvement (CX&BPI), HPE Operations
This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
About the Organization:
At HPE, we bring together the brightest minds to create breakthrough technology solutions and advance the way people live and work. Our legacy inspires us as we forge ahead dedicated to helping our customers make their mark on the world. We’re solving the world’s most complex challenges, and our people are at the forefront of progress.
The Customer Experience & Business Process Improvement (CX & BPI) team is a global team of senior, certified professionals, with decades of cross-functional and cross-industry experience in driving transformation and customer experience, problem solving and bringing outside-in perspectives. Our vision is to be the team that shapes and drives what’s next for HPE. Our mission is to turn bold ideas & complex challenges into sustainable business impact, powered by breakthrough innovation & world-class customer experience.
We offer:
A competitive salary and award-winning benefits
A diverse, inclusive, and supportive culture and team
Growth through professional development, on-the job learning and stretch assignments
A network of talented and motivated colleagues
Work-life balance and support for career development
What you will be doing:
Facilitate the definition of business/operations strategy for a focused program or diagnostic, by engaging and influencing senior leaders
Lead cross-functional transformation projects defining opportunities, building solutions, implementing solutions across different teams
Apply frameworks and best practices to evaluate the transformation program’s readiness to launch, develops action plans, leads program mobilization efforts, and provides advisory and program management services throughout the life of the program
Evaluate and analyze data to support business strategy/operations improvements
Re-engineer processes to improve delivery, reduce complexity, reduce waste and incorporate accountability to sustain the change
Define and execute change management initiatives in support of strategy and process changes to include stakeholder assessments and communications
Foster organization wide collaboration in solving problems
Engage and work with senior stakeholders
Education and Experience:
Required:
Bachelor's or Master's degree in Business Management, Engineering or equivalent or Relevant experience leading cross-functional, strategic or transformation projects.
Experience leading transformation/improvement programs; define and establish program structure and governance frameworks, business case management, KPI measurement, benchmarking, lead executive steering committee or QBR, stakeholder management, financial management, problem solving
10+ years of relevant experience
Preferred:
Project management certification such as PMP/PMI certification
Lean Six Sigma or equivalent improvement framework
Change management experience
Management Consulting experience
Advanced facilitation skills
Previous experience in the technology industry
Skills:
Growth Mindset: curious; continually learns and applies knowledge; challenges existing thinking and practices; contributes and adopts new ideas and approaches.
Collaborative: works well with others; builds strong relationships and trust; contributes to an environment that promotes effective teamwork and strong collaboration
Adaptable communicator: ability to clearly and effectively convey ideas and updates (in both verbal and written communication) across all levels of the organization.
Goal orientated: works independently, directing their initiative, ownership and energy to getting things done and achieving results.
Flexible and Organized: professional and structured approach to program delivery; ability to work under pressure and to tight timescales with minimal supervision.
Strategic thinker and problem solver: proactively anticipates issues and identifies practical solutions through analysis of data and application of business and technical acumen
Prioritization skills: comfortable working within a complex and global environment, with different stakeholder and interest groups
Influence and negotiation skills: ability to build strong relationships with multiple senior stakeholders to shape programs from high level objectives, address concerns and effect change.
Excellent Microsoft Office skills
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
QualityJob Level:
Master"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 119,500 - 275,000 in Texas
The listed salary range reflects base salary. Variable incentives may also be offered."
Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
Skills Required
- Bachelor's or Master's degree in Business Management, Engineering or equivalent experience
- 10+ years of relevant experience
- Experience leading transformation/improvement programs (program structure, governance, business case management, KPI measurement, benchmarking, steering committees/QBRs, stakeholder and financial management)
- Experience re-engineering processes to reduce complexity, waste and improve delivery
- Experience defining and executing change management initiatives (stakeholder assessments, communications)
- Experience evaluating and analyzing data to support business strategy and operations improvements
- Excellent Microsoft Office skills
- Project management certification such as PMP/PMI
- Lean Six Sigma or equivalent improvement framework
- Change management experience
- Management consulting experience
- Advanced facilitation skills
- Previous experience in the technology industry
Hewlett Packard Enterprise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hewlett Packard Enterprise and has not been reviewed or approved by Hewlett Packard Enterprise.
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Parental & Family Support — Parental leave provides six months of fully paid time for all parents and includes options to return part-time for up to 36 months. Additional supports like backup childcare, fertility and adoption assistance reinforce a family-friendly package.
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Wellbeing & Lifestyle Benefits — Wellness Fridays offer paid early-finish time each month alongside resources such as on-site gyms, mental health tools, and paid volunteer time. These programs emphasize balance and personal well-being.
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Retirement Support — Retirement programs include a 401(k) with a 100% match on the first 4% of base salary and an Employee Stock Purchase Program. Retirement Transition Support enables part-time work for employees nearing retirement.
Hewlett Packard Enterprise Insights
What We Do
In 1939, Bill Hewlett and Dave Packard, college friends turned business partners, started the original Silicon Valley startup in the space of a rented Palo Alto garage. Starting with audio oscillators, the friends built the foundation for a company that would grow to become a global leader in enterprise technology. More than 75 years later, our success is exemplified through our employees’ drive to advance ideas that bring meaningful innovations to life for our customers and partners around the globe. We are guided by our mission to help customers use technology to turn ideas into value, and empower them to transform industries, markets and lives. We simplify Hybrid IT, power the Intelligent Edge and provide the expertise to make it all happen.
