Connectivity Operations Lead

About FareHarbor

At FareHarbor, our mission is to make experiences better for everyone. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor creates powerful tools that enable our clients (think boat rentals, museums, food tours, events and more!) to operate and grow.

With over 20,000 clients across 90+ countries—we’re the largest in our industry and shaping the future of travel, together.

Our team is an ‘Ohana of 700+ people around the world. We’re passionate about pioneering an industry, embracing challenges with open arms, and delivering value to the experiences industry.

FareHarbor Core Values:

• Think Client First
• We Are One ‘Ohana
• Be Curious and Learn
• Own It.
• Act With Integrity
• Embrace the Challenge

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 20,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

FareHarbor is seeking a highly-motivated and organized Project Manager to support the Connectivity department. This role will own the execution of the supply strategies with  aid in additional projects that contribute to Connectivity department objectives. The ideal candidate for this role will have extensive experience with stakeholder management and the ability to manage high-priority projects in a fast paced environment. 

What you’ll do here:

• Work alongside Connectivity leadership to execute defined supply strategies with top OTA partners
• Effectively initiate, plan, and execute large scale projects 
• Work with stakeholders at Online Travel Agencies to execute projects in an efficient and timely manner
• Maintain and update all project documentation and identify areas to improve efficiency and communication 
• Own all steps of organizing internal and external communications
  • This includes working with Accounting, Account Management, BI, Onboarding, Product, Sales, Strategic Partnerships, Support and potentially other teams to ensure all stakeholders are aware of project progress, expectations and timelines
  • Work closely with Client Engagement and Product Marketing on external communication, timelines and execution
• Capable of managing and completing multiple, time-sensitive tasks effectively to meet set deadlines.
• Track overall success metrics of each project and identify areas of improvement for the future
• Interpret and summarize detailed information to provide regular, high-level updates to the Leadership Team.
• Become a subject matter expert on FareHarbor’s OTA integrations

Requirements:

• 5+ years in Operations, Project Management or relevant experience, preferably at a fast-paced SaaS company
• Attention to detail 
• Strong analytical skills, demonstrated by the ability to interpret data, identify trends, and utilize metrics and KPIs to drive project success and implement operational and delivery enhancements.
• Excellent organizational and time management skills, with the ability to effectively prioritize and work autonomously in a fast-paced environment.
• Strong stakeholder management experience with both internal and external stakeholders
• Independent and mature worker with a natural sense of urgency and ownership.
• Excellent written and verbal communication skills in English.
• Experience working cross-functionally and in a culturally diverse work environment.
• Comfortable prioritizing and managing multiple urgent or internally escalated tasks.

Preferred

• Prior experience with API connections or distribution with Online Travel Agencies
• Familiarity with business intelligence tools (e.g., Tableau) or experience writing SQL queries

Benefits 

• Medical, dental + vision coverage
• 26 vacation days, 10 sick days & 12 paid holidays per year
• Global leave benefit 
  • 22 weeks paid parental leave 
  • 2 weeks paid grandparent leave 
  • Extended care and bereavement leave
  • Life insurance policy
• 401k + employer matching
• Social hours & events and team-building 
• Educational Opportunities
• Wellness benefits (Headspace subscription & wellness webinars)   
• Work-from-home assistance
• Hybrid friendly
• Paid volunteer hours

Salary Range: $75,762-$113,643, plus 10% bonus potential 

Please note you must be authorized to work in the United States for this position.

At FareHarbor, we believe making experiences better for everyone starts with fostering a workplace where every voice is heard and everyone is empowered to thrive. We’re committed to inclusion, welcoming all qualified job seekers to apply and join our ‘ohana.

FareHarbor is an equal opportunity employer in accordance with all applicable federal, state and local laws. We do not discriminate on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law. If you need adjustments during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.

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Any offer of work (e.g. employment, assignment) will be subjected to the successful completion of pre-employment screening.