Jobs at FareHarbor

Drive enterprise revenue growth by leveraging an established industry network, developing executive relationships, originating and closing complex SaaS opportunities, and managing long sales cycles. Represent FareHarbor at industry events, tailor solutions with cross-functional teams, identify market opportunities, support strategic partnerships, and build long-term relationships with enterprise clients across tours, activities, attractions, travel, hospitality, and adjacent technology markets.

Leads FareHarbor’s APAC Commercial organization of approximately 70 FTE across Sales, Account Management, and Client Onboarding. Owns regional revenue, new business, retention, expansion, NRR, upsell, sales performance, and commercial strategy. Serves as the senior APAC leader, builds local leadership and culture, coordinates cross-functional execution, improves the client lifecycle, and aligns regional operations with global company priorities.

Support Hawaiʻi client onboarding, dashboard configuration, training, launches, and project coordination. Help clients improve workflows, adopt features, and resolve operational challenges while collaborating with Onboarding, Account Management, Support, and Product teams. Apply local tourism-market knowledge, participate in client visits and go-lives, identify risks, and provide feedback to improve processes and client experiences. The role develops into broader Client Success responsibilities over time.

Own the strategy, roadmap, adoption, migration, monetization, and outcomes for FareHarbor Desk, a reseller platform serving concierge desks, DMCs, affiliates, and high-volume partners. Lead discovery, segmentation, prioritization, product analytics, and cross-functional delivery across booking, inventory, itineraries, payments, commissions, reporting, and integrations. Partner with Engineering, Design, Commercial, Sales, Support, Onboarding, and Finance to improve workflows, align stakeholders, support go-to-market execution, and drive bookings, retention, revenue, and operational efficiency.

Leads a team of 7–10 Enterprise Account Managers serving strategic B2B clients. Oversees coaching, retention, renewals, expansion, escalations, client health, service-level execution, and account planning. Partners cross-functionally with Product, Sales, Support, Finance, Legal, Marketing, Connectivity, and Operations to resolve issues and improve client value. Uses client, revenue, engagement, and operational data to prioritize work, improve team performance, and reduce churn.

Leads a team of 8+ account managers serving mid-market clients. Responsibilities include coaching, performance management, retention and expansion strategy, client escalations, workflow optimization, data-driven trend analysis, resource allocation, cross-functional collaboration, and stakeholder communication. The role focuses on scalable client success, operational excellence, product adoption, and revenue growth across a large portfolio of customer relationships.

Perform application security reviews, code and design reviews, threat modeling, and secure SDLC initiatives. Implement and maintain CI/CD security controls (SAST/DAST/SCA/secret/IaC/container scanning), remediate vulnerabilities, support pen tests and audits, tune detection and monitoring (Elastic SIEM, WAF), participate in incident response and on-call rotation, and advise engineering on secure architecture, API/security patterns, and secrets management.

Manages 30–50 high-value enterprise clients by building stakeholder relationships, promoting client success, identifying growth and churn-mitigation opportunities, monitoring account health, resolving booking and reservation-management issues, and communicating platform expertise and industry trends. The role requires strong analytical, problem-solving, organizational, collaboration, and client-service skills, with regular use of Excel and Tableau.

Supports clients and reseller partners using FareHarbor’s affiliate and distribution-channel software. Responsibilities include handling email and phone support, configuring technical partner setups, troubleshooting invoicing issues, escalating client needs, documenting processes, contributing user feedback to software development, and maintaining internal and external relationships. The role is based in Honolulu and requires strong communication, analytical, customer-support, and technology-adoption skills.

Manages 30–50 enterprise clients by building stakeholder relationships, delivering high-touch service, identifying growth and churn-mitigation opportunities, monitoring account health, resolving booking-platform issues, and advising clients on industry trends. Collaborates with support teams, uses technical knowledge to solve unique reservation-management problems, and analyzes data to support client success and company performance.

Generates top-of-funnel pipeline through high-volume outbound prospecting, primarily cold calls, email, LinkedIn, and CRM campaigns. Manages leads, qualifies prospects, schedules product demos for Account Executives, documents interactions, communicates FareHarbor’s value, monitors performance, researches market trends, and shares customer and competitive insights with internal teams.

Establish and scale FareHarbor’s revenue management and dynamic pricing practice. Analyze booking patterns, seasonality, channels, market conditions, and customer performance to improve revenue and yield. Develop onboarding standards, playbooks, training, tools, escalation paths, and implementation processes. Advise strategic customers while partnering with Product, Commercial, Data, Machine Learning, Implementation, and Customer Success teams to translate insights into product opportunities and measurable outcomes.

As an Account Executive, you'll acquire new clients by presenting FareHarbor's services, qualifying opportunities, and maintaining relationships while achieving sales targets.

Lead analytics and sales operations for New Markets, advise commercial leadership, translate data into actionable strategy, set targets and KPIs, own lead allocation and performance processes, operationalize initiatives, build scalable tools and AI-enabled automation, and manage a team across analytics and sales operations.

As an Account Executive, you'll focus on acquiring new clients, manage relationships, give demos, and achieve sales targets.

The Team Lead, Account Management at FareHarbor drives revenue growth, mentors Account Managers, and manages high-impact client portfolios, ensuring performance and retention targets are met.