Comms Director

Description and Requirements
We are experts and globally recognized as leaders in insurance.
We have more than 150 years of experience delivering the best in life insurance, annuities, and employee benefits programs to over 90 million customers across 50 countries. In Mexico, we are the #1 insurer of people in the country, with more than 10 million policyholders.
We are looking for a Senior Corporate Communications Director to join us in building a safer future for Mexican families.
Role Purpose / Mission
This role will have a strategic function within the Marketing & Communications organization, playing a key role in building, protecting, and strengthening the brand's reputation both internally and externally, as well as directly supporting the sales force as a critical engine of the business.
The position is responsible for defining and executing an integrated corporate communications strategy that strengthens and protects MetLife's reputation, leadership credibility, and brand trust, while enabling business growth and employee engagement in Mexico.
This role is essential for MetLife to fulfill its purpose of providing protection to everyone, ensuring that the company's strategy, priorities, and value proposition are communicated clearly, consistently, and relevantly to key stakeholders, including employees, the sales force, customers, media, strategic partners, and society at large.
We are looking for people who:

• Build the future by driving change and innovation to achieve sustained performance, seizing opportunities, experimenting safely, and acting with urgency.
• Win together by collaborating and empowering one another to achieve success, seeking diverse perspectives, fostering inclusion, and creating alignment.
• Take ownership by delivering for our customers, assuming responsibility, facilitating solutions, and achieving expected results.

Responsibilities and Accountabilities

• Lead the development and execution of a comprehensive corporate communications strategy that drives MetLife Mexico's business priorities, strengthens brand reputation, and builds trust among employees, the sales force, media, and other external stakeholders.
• Create clear, relevant, and consistent narratives and content that bring MetLife's purpose, strategy, and value proposition to life across internal and external channels, including leadership communications, media content, and owned channels.
• Oversee internal and external communication programs, including employee communications, public relations, media relations, and thought leadership, ensuring alignment with regional and global guidelines.
• Manage a high-performing communications team and external partners (agencies), establishing clear priorities, governance models, and KPIs to ensure measurable impact on reputation, engagement, and media performance.
• Develop proactive public relations and media strategies that increase MetLife Mexico's visibility, strengthen leadership credibility, and position the company as a trusted voice in protection, financial inclusion, and customer-centered innovation.
• Work closely with Marketing, Human Resources, Business and Product teams, the Sales organization, Sustainability, MetLife Foundation, Legal, and Regional and Global Communications teams to deliver integrated, timely, and effective communications that enable business growth and transformation.

Requirements and Qualifications

• 10+ years of experience leading corporate communications, public relations, internal communications, and reputation management in complex organizations, preferably in global companies or highly regulated industries.
• Experience with media monitoring tools, reputation analysis, KPI dashboards, and executive reporting, using insights to make strategic decisions, optimize corporate narratives, and present impactful results to senior leadership.
• Content management experience to plan, execute, and optimize internal and external communications, ensuring consistency, reach, and relevance across multiple audiences.
• Communications measurement and analytics:
  Strong command of performance measurement frameworks and KPIs such as Share of Voice, media coverage quality, sentiment analysis, internal engagement, and owned-channel performance to evaluate impact, optimize strategies, and report results to senior leadership.
• Advanced English proficiency.

Specific Requirements for Internal Candidates

• You must have at least 12 months in your current position.
• Your leader must be informed prior to applying.
  • A confirmation email will be requested.
• You may not participate in two or more recruitment processes simultaneously.

Interpersonal Profile

• Digital-first mindset, curiosity about how technology and new channels are transforming communications, and the ability to effectively connect message, audience, and channel-combining strategic vision with hands-on execution.
• Ability to lead under pressure, navigate ambiguity, manage complex reputational situations, and act as a trusted advisor to senior leadership during critical moments.

At MetLife, we are committed to fostering diversity among our employees through non-discriminatory practices regardless of race, gender expression/identity, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition. We do not require HIV or pregnancy testing for hiring, retention, or promotion, and we promote equal employment opportunities.
For immediate consideration, please click the "Apply Now" button. You will be directed to complete an online profile. Once completed, you will receive an automatic email confirming your successful job application.
Beneficios que Ofrecemos
Nuestros beneficios están diseñados para cuidar su bienestar holístico con programas para la salud física y mental, el bienestar financiero y el apoyo para las familias. Ofrecemos seguro de gastos médicos mayores, seguro de vida en combinación con un paquete de compensación competitivo junto con bonificaciones por rendimiento, fondo de ahorro y plan de pensiones. También ofrecemos permisos parentales y de adopción ampliados, así como beneficios adicionales como tiempo libre de voluntariado, días libres por su cumpleaños y el Día del Patrimonio Cultural, eventos culturales y deportivos, ¡y mucho más!
Acerca de MetLife
Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2025 y en la lista de los 25 mejores lugares para™ trabajar en el mundo de Fortune para 2025, MetLife, a través de sus subsidiarias y afiliadas, es una de las principales empresas de servicios financieros del mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales.
Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro.Unidos por un propósito y guiados por nuestros valores fundamentales - Ganar Juntos, Hacer lo Correcto, Entregar Impacto sobre Actividad y Pensar en el Futuro - estamos inspirados para transformar el próximo siglo en los servicios financieros. En MetLife, es #AllTogetherPossible ¡Únete a nosotros!
At MetLife, we are committed to fostering diversity among employees, through non-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.
#BI-Hybrid