IT Change Management Coordinator

Description and Requirements
We are experts and globally recognized leaders in insurance. We have more than 150 years of experience delivering the best in life insurance, annuities, and employee benefits programs to more than 90 million customers in 50 countries around the world. In Mexico, we are the #1 insurer of individuals in the country, with more than 10 million insured customers.
The Opportunity
The Change & Release Management Lead is responsible for ensuring safe, predictable, and business‑aligned technology changes and releases across Mexico. This role is needed to strengthen operational stability, reduce risk, and modernize enterprise processes through AI‑enabled governance and automation.
This is an exciting opportunity to lead the modernization of Change & Release lifecycles, leveraging data, automation, and intelligent risk models to elevate service stability and audit readiness.
Success in this role requires strong strategic thinking and the ability to collaborate across complex technical environments. The Change & Release Management Lead is responsible for overseeing both lifecycles end‑to‑end and embedding proactive, AI‑driven controls.
You'll collaborate closely with engineering, SRE, QA, Observability, Incident/Problem Management, architecture teams, and business stakeholders in an environment that values every voice.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Lead enterprise Change & Release lifecycle operations to ensure safe, predictable, and compliant delivery.
• Create governance standards, automated quality gates, risk models, and templates that drive consistency and readiness.
• Oversee risk assessment, testing evidence, approvals, scheduling discipline, release readiness, and post‑implementation reviews.
• Manage change calendars, release calendars, dependency mapping, and environment validation across all platforms.
• Develop continuous‑improvement cycles through data insights, lessons learned, and automation opportunities.
• Coordinate with engineering, SRE, QA, Observability, Incident/Problem Management, and business teams to ensure stability and alignment.

What You Need to Succeed (Required Qualifications)

• Bachelor's degree in Computer Science, Information Systems, or a related field, enabling expertise in ITSM and process governance.
• Experience with ServiceNow and digital collaboration platforms to manage change and release processes.
• Strong understanding of AI and automation tools to enhance risk scoring, analytics, and operational quality.
• Exceptional communication, stakeholder management, and decision‑making skills.
• Ability to lead diverse, cross‑functional, and offshore teams with inclusivity and strategic influence.

What Can Give You an Edge (Additional Skills)

• 7-10+ years of experience leading ITSM, Change Management, or automation‑driven process improvements.
• Experience with CI/CD, SRE practices, observability, and automated quality gates.
• Strong analytical skills to identify risk, incident trends, and optimization opportunities.
• High resilience, assertiveness, and the ability to perform under pressure.

At MetLife, we are committed to fostering diversity among our employees through non‑discriminatory practices, regardless of race, gender expression or identity, sexual orientation, religion, age, nationality, marital status, disabilities, physical condition, or economic status. HIV and pregnancy tests are not required for hiring, continued employment, or promotion, and we provide equal employment opportunities for all.
Beneficios que Ofrecemos
Nuestros beneficios están diseñados para cuidar su bienestar holístico con programas para la salud física y mental, el bienestar financiero y el apoyo para las familias. Ofrecemos seguro de gastos médicos mayores, seguro de vida en combinación con un paquete de compensación competitivo junto con bonificaciones por rendimiento, fondo de ahorro y plan de pensiones. También ofrecemos permisos parentales y de adopción ampliados, así como beneficios adicionales como tiempo libre de voluntariado, días libres por su cumpleaños y el Día del Patrimonio Cultural, eventos culturales y deportivos, ¡y mucho más!
Acerca de MetLife
Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2025 y en la lista de los 25 mejores lugares para™ trabajar en el mundo de Fortune para 2025, MetLife, a través de sus subsidiarias y afiliadas, es una de las principales empresas de servicios financieros del mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales.
Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro.Unidos por un propósito y guiados por nuestros valores fundamentales - Ganar Juntos, Hacer lo Correcto, Entregar Impacto sobre Actividad y Pensar en el Futuro - estamos inspirados para transformar el próximo siglo en los servicios financieros. En MetLife, es #AllTogetherPossible ¡Únete a nosotros!
At MetLife, we are committed to fostering diversity among employees, through non-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.
#BI-Hybrid