Network Support Manager

Description and Requirements
We are experts and globally recognized leaders in insurance. We have more than 150 years of experience delivering the best in life insurance, annuities, and employee benefits programs to more than 90 million customers in 50 countries around the world. In Mexico, we are the #1 insurer of individuals in the country, with more than 10 million insured customers.
The Opportunity
The Network Operations Manager is responsible for ensuring the reliability, security, and modernization of MetLife's network infrastructure in Mexico, spanning LAN, WAN, wireless, VPN, collaboration, and security environments.
This is an exciting opportunity to lead critical platforms, drive automation, and influence the evolution of a hybrid ecosystem that supports business continuity and customer experience.
Success in this role requires strategic thinking, strong technical leadership, and the ability to thrive in complex, high‑pressure environments.
The Network Operations Manager is responsible for both operational excellence and long‑term modernization initiatives.
You'll collaborate closely with internal leaders, global/regional technology teams, vendors, and regulators in an inclusive and highly interconnected environment.
How You'll Help Us Build a Confident Future (Key Responsibilities)
• Lead the stability, resilience, and governance of all network services including LAN/WAN, wireless, VPN, SD‑WAN, security, and collaboration platforms. • Create scalable operational frameworks, automation standards, and proactive monitoring practices. • Oversee incident response, problem management, KPIs, and performance thresholds across environments. • Manage vendor relationships, budget optimization, contract evaluation, and resource allocation. • Develop technical teams across networking, wireless, automation, security, and collaboration domains. • Coordinate modernization initiatives, cross‑functional interactions, and alignment with enterprise architecture.
What You Need to Succeed (Required Qualifications)
• Degree in Computer Science, Information Systems, or related field-critical for leading complex enterprise network architecture. • Expertise in Cisco technologies (routing, switching, SD‑WAN), Palo Alto, Zscaler, and VPN solutions for secure, large‑scale operations. • Experience with monitoring platforms (SolarWinds, LogicMonitor, NetBrain) to ensure proactive observability. • Strong leadership, communication, decision‑making, and problem‑solving skills. • Ability to work in diverse, high‑pressure, and global environments.
What Can Give You an Edge (Additional Skills)
• 8-10+ years of experience in network engineering and security. • Hands‑on experience with automation (Python, Ansible) and AI‑driven monitoring. • Strong vendor‑management and negotiation capabilities. • Ability to lead by influence and manage offshore teams effectively.
At MetLife, we are committed to fostering diversity among our employees through non‑discriminatory practices, regardless of race, gender expression or identity, sexual orientation, religion, age, nationality, marital status, disabilities, physical condition, or economic status. HIV and pregnancy tests are not required for hiring, continued employment, or promotion, and we provide equal employment opportunities for all.
We share the link to our Job Posting Policy, which outlines the guidelines for publishing job openings.
Beneficios que Ofrecemos
Nuestros beneficios están diseñados para cuidar su bienestar holístico con programas para la salud física y mental, el bienestar financiero y el apoyo para las familias. Ofrecemos seguro de gastos médicos mayores, seguro de vida en combinación con un paquete de compensación competitivo junto con bonificaciones por rendimiento, fondo de ahorro y plan de pensiones. También ofrecemos permisos parentales y de adopción ampliados, así como beneficios adicionales como tiempo libre de voluntariado, días libres por su cumpleaños y el Día del Patrimonio Cultural, eventos culturales y deportivos, ¡y mucho más!
Acerca de MetLife
Reconocida en la lista de la revista Fortune de las "Empresas más admiradas del mundo" de 2025 y en la lista de los 25 mejores lugares para™ trabajar en el mundo de Fortune para 2025, MetLife, a través de sus subsidiarias y afiliadas, es una de las principales empresas de servicios financieros del mundo; proporcionando seguros, anualidades, beneficios para empleados y gestión de activos a clientes individuales e institucionales.
Nuestro propósito es simple: ayudar a nuestros colegas, clientes, comunidades y al mundo en general a crear un futuro más seguro.Unidos por un propósito y guiados por nuestros valores fundamentales - Ganar Juntos, Hacer lo Correcto, Entregar Impacto sobre Actividad y Pensar en el Futuro - estamos inspirados para transformar el próximo siglo en los servicios financieros. En MetLife, es #AllTogetherPossible ¡Únete a nosotros!
At MetLife, we are committed to fostering diversity among employees, through non-discriminatory treatment for reasons of gender, gender expression, sexual orientation, religion, age, nationality, marital status, disability, physical or economic condition, HIV and embarrassment as a requirement for entry, permanence or ascension and there is equal employment opportunities.
#BI-Hybrid