Commercial Lines Quality Assurance Analyst

Over the last five years, NJM has focused on a strategic plan that calls for it to become a regional property & casualty insurer and has transitioned away from its affinity-based membership model. To that end, the Company has added an independent agency model for small, middle and large market segments and has more than doubled its product offerings. NJM now offers its various products to businesses across New Jersey, Pennsylvania, New York, Maryland, Delaware, and Connecticut.

NJM’s Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, specifically NJ, PA, NY, MD, DE, CT. Products include Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Operations.

The Commercial Lines Business Process Operations team is dedicated to enhancing operations efficiency and driving continuous improvement within our organization, They also strive to turn strategy into execution and delivery of valuable business solutions for the continued benefit of policyholders and employees in line with our Strategic Plan and in accordance with our corporate Mission, Vision, and Values.

Reporting to the Commercial Lines Compliance Administrator, the CL Quality Assurance Analyst is responsible and accountable for conducting complete and thorough reviews of Commercial Lines operational activities and transactions through execution of cyclical, repetitive quality assessments, utilizing established testing methodology.

Essential Duties and Responsibilities: Essential functions of this job are listed below in order of priority. Reasonable accommodations may be made to enable individuals to perform the essential duties. Regular and predictable onsite attendance is an essential function of the job.

• Create and update Quality Assurance Manuals for each Commercial Lines Product.
• Collaborate with CL members to discuss established processes by line of business.
• Develop and execute audit programs to verify adherence to defined quality requirements.
• Identify and document quality exceptions in an established structured reporting format.
• Prepare quality assessment final dashboard reports and distribute to CL leaders.
• Assist CL Compliance Administrator with presenting identified quality exceptions to CL leaders.
• Participate in discussions with CL leaders regarding exception remediation plans.
• Coordinate efforts with the CL Compliance Specialist to ensure proper testing coverage of all operational and regulatory requirements.
• Facilitate the CL department effort to ensure application access is appropriate to key applications that are used to support CL operations.
• Execute rate change audit programs for all products and all states to ensure compliance to the established rate change implementation process.
• Develop and execute targeted quality reviews assigned by the CL Compliance Administrator.

Required Qualifications: Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.

• Desire to work collaboratively in a team environment.
• 3-5 years of Commercial Property and Casualty product underwriting experience preferred.
• Detail-oriented, analytical, and problem solving ability.
• Excellent organizational, interpersonal, written and verbal communication skills.
• Pro-active and self-motivated with the ability to learn quickly and adapt to change.
• Team player with demonstrated ability to work in a highly collaborative environment.
• Good organizational and time-management skills.
• Good working knowledge of MS Office, (Word, Excel, PowerPoint), Policy Center, Billing Center Guidewire products, as well as OnBase document repository.
• GED or High School Diploma required.

Preferred Qualifications:

• Associate or bachelor’s degree preferred, but not required.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

NJM reserves the right at any time to amend, add or delete any aspect of the job description for this position based on business needs.

Compensation: Salary is commensurate with experience and credentials.