Join one of the world's most influential technology organizations, where your expertise directly shapes the infrastructure that powers a global financial institution. At JPMorganChase, you'll work alongside 50,000+ technologists across 20 technology centers worldwide, contributing to enterprise-scale solutions in networking, cybersecurity, cloud, and beyond. This is a place where your curiosity is an asset, your growth is a priority, and your work has real-world impact at scale.
As a Lead Infrastructure Engineer at JPMorganChase within the Global Network Services Operations team, you will serve as a senior technical subject matter expert responsible for the reliability, resilience, and continuous improvement of mission-critical network infrastructure across our global environment. You will be a key escalation point for complex incidents, a trusted advisor to customers and stakeholders, and a collaborative force driving operational excellence across a high-performing team. Your work will directly influence the firm's technology strategy and infrastructure evolution, with visibility at the most senior levels of the organization.
Job responsibilities
- Lead day-to-day incident and problem management for major-impact network and data infrastructure issues across the global environment, driving timely resolution and minimizing business disruption
- Serve as a senior technical subject matter expert across two or more core network technology domains, providing advanced troubleshooting, escalation support, and operational guidance
- Manage technical bridge calls, coordinate with engineering and platform teams on bug fixes, design changes, and code upgrades, and ensure clear communication throughout the incident lifecycle
- Act as the primary interface for customers and stakeholders on operational issues, service-impacting events, and infrastructure concerns, advocating for timely resolution and transparent communication
- Coach and mentor junior and mid-level engineers, building technical capability, operational discipline, and troubleshooting skills across the team
- Contribute to team leadership responsibilities including workload coordination, knowledge sharing, service improvement initiatives, and input into talent evaluation and performance processes
- Plan, track, and manage technology infrastructure utilization to optimize service delivery, operational resilience, and cost efficiency
- Create and maintain technical documentation, operational procedures, knowledge articles, and support materials to enable team effectiveness and institutional knowledge
- Collaborate with cross-functional teams across the firm to resolve complex issues, improve service reliability, and deliver shared technology goals
- Communicate complex technical findings clearly and concisely to management, stakeholders, and cross-functional partners at all levels of the organization
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Deep knowledge of enterprise network services, infrastructure domains, and service interdependencies within a large-scale global environment
- Proven hands-on experience across multiple network infrastructure areas including routing and switching, LAN/WAN, data center networking, wireless, network security, load balancing, proxy, and optical transport technologies
- Strong experience supporting mission-critical production network environments including incident management, problem management, change execution, monitoring, capacity management, and infrastructure lifecycle support
- Experience with enterprise network platforms such as Cisco ASR/GSR/Nexus, VXLAN, Cisco ACI, Arista Fabric, Fortinet, Check Point, F5 LTM/GTM/ASM, or equivalent technologies
- Strong experience with protocol analysis and packet-capture tools such as Wireshark, cPacket, or equivalent
- Experience with monitoring and observability tools such as Splunk, SevOne, ThousandEyes, or equivalent platforms
- Strong written and verbal communication skills with the ability to explain complex technical issues to both technical and non-technical audiences
- Demonstrated ability to work effectively in a customer-focused, mission-critical, 24x7 operational environment with multiple vendor, customer, and stakeholder relationships
Preferred qualifications, capabilities, and skills
- Expert-level knowledge of multicast, low-latency networking, and market data-related technologies
- Experience with scripting and automation tools such as Python, Ansible, or similar technologies
- Familiarity with version control practices and tools within an infrastructure engineering context
- Experience working in Linux environments within a large-scale enterprise or financial services organization
- Working knowledge of technology risk, controls, and compliance expectations within a regulated industry environment
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Formal training or certification in infrastructure engineering concepts
- 5+ years of applied infrastructure engineering experience
- Deep knowledge of enterprise network services, infrastructure domains, and service interdependencies
- Hands-on experience with routing and switching, LAN/WAN, data center networking, wireless, network security, load balancing, proxy, or optical transport technologies
- Experience supporting mission-critical production network environments, including incident management, problem management, change execution, monitoring, capacity management, and infrastructure lifecycle support
- Experience with enterprise network platforms such as Cisco ASR/GSR/Nexus, VXLAN, Cisco ACI, Arista Fabric, Fortinet, Check Point, F5 LTM/GTM/ASM, or equivalent
- Experience with protocol analysis and packet-capture tools such as Wireshark or cPacket
- Experience with monitoring and observability tools such as Splunk, SevOne, or ThousandEyes
- Strong written and verbal communication skills
- Ability to work in a customer-focused, mission-critical, 24x7 operational environment
- Expert-level knowledge of multicast, low-latency networking, and market data technologies
- Experience with Python, Ansible, or similar scripting and automation technologies
- Familiarity with version control practices and tools
- Experience working in Linux environments within a large-scale enterprise or financial services organization
- Working knowledge of technology risk, controls, and compliance in a regulated industry
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
