This role focuses on managing the full post-sales lifecycle, including renewals, upselling, and delivering a seamless customer experience. You'll be a trusted advisor to your set of clients and play a key role in our brand new GTM strategy.
Key Responsibilities
Client Retention & Renewal Management
- Ensure a high renewal rate by maintaining strong client relationships, addressing challenges proactively, and guiding clients through the renewal process
- Monitor account health and take actions to mitigate churn risks together with Digital Customer Success, thanks to product behavior insights
Upselling & Revenue Growth
- Collaborate with clients to understand their business goals and advise them on how to use the platform to maximize business value.
- Identify opportunities to expand usage and introduce additional features or product tiers that align with their needs
Relationship Building & Stakeholder Engagement
- Serve as the primary point of contact for your own book of business, ensuring they receive consistent communication and adequate attention
Customer Advocacy & Success
- Work closely with the Customer Success & Technical Support team to ensure clients achieve their desired outcomes and successfully adopt the platform
- Act as the client's advocate within the organization, relaying feedback to Product and Support teams to enhance offerings
Performance Tracking & Reporting
- Maintain accurate and up-to-date account records in CRM systems (e.g., Salesforce)
Qualifications
What you bring to the table:
- 2 years+ of experience in a customer-facing role
- Ability to manage a large volume of accounts efficiently while delivering personalized service
- Track record of achieving high renewal rates and driving upsell opportunities
- Excellent relationship-building, communication, and problem-solving skills
- Sales efficient thanks to being process & detail-oriented
- Proficiency in CRM tools (e.g., Salesforce) and a good understanding of SaaS business models and metrics
Going for gold?
- Experience in SaaS or software sales?
- Multilingual? Capabilities in Spanish, French, German or Portuguese?
- Resilient? Thriving in a fast-paced environment with a results-driven approach?
- Experience working for a multi-cultural company?
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
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What We Do
Managing a technology estate has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’ CIO's, CTO's, IT managers, ... have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the technology assets of an organization, if you’re not 100% sure of what assets you have to manage in the first place? This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day. Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos, locations, and departments is essential. Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate. Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
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