Client Success Associate

What You'll Do

• Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
• Focus on accuracy and timeliness while building loads for our customer account(s)
• Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network
• Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
• Communicate with customer contacts proactively when a shipment will be delayed

Developing Tasks

• Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
• Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
• Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
• Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service
• Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate
• Prioritize exceptions by working with the Carrier team to provide timely updates to customers
• Proactively work with management to determine any potential concerns for aging for your customer

Qualifications

• Bachelor’s degree in a relevant field of study preferred
• Proven demonstration of commitment and work ethic in a school or work setting
• Fast-paced and able to multitask in a high-pressure environment
• Polished communicator with exceptional interpersonal skills, both verbal & written
• Able to take verbal/written instruction and execute with confidence

• Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
• Invest in your future with our matching 401K program.
• Build relationships and find your home at Arrive through our Employee Resource Groups.
• Get recognized through our employee rewards program.
• Leave the suit and tie at home; our dress code is casual.
• Eat for free on Mondays and Fridays! Free breakfast on Mondays and lunch on Fridays!
• Work in the wonderful city of Columbus, OH - we are in a convenient location close to downtown and a bunch of great restaurants / breweries!
• Sweat it out using local gym discounts
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
• Receive 100% paid parental leave when you become a new parent.
• Get paid to work with your friends through our Referral Program!
• Get relocation assistance! If you are not local to the area, we offer relocation packages.