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Building a better future for this generation and the next.
The Role
Manages strategic relationships with national commercial fleet clients, monitoring operational KPIs, compliance, maintenance, failures, spending, SLAs, and customer satisfaction. Uses fleet management systems and data analysis to deliver reports, lead business reviews, resolve escalations, identify process improvements, and coordinate cross-functional teams. Acts as a trusted advisor focused on client growth, retention, operational performance, and customer experience.
Summary Generated by Built In
Client Relationship Manager II
Job Description
The Client Relationship Manager II is a strategic role focused on optimizing commercial fleet operations for national clients. This position drives client growth and retention through operational partnership, using industry expertise, data analysis, financial insight, and technology to align internal operations with client success.
Maintenance management is a core function of Cox Fleet Operations, and this role supports that mission by leveraging data-driven insights and technology to position the organization as a trusted advisor.
Key Responsibilities
QUALIFICATIONS
Experience working with data, financial considerations, and technology to support operational and client success.
USD 55,600.00 - 83,400.00 per year
Compensation:
Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/06/2026
EOE, including disability/vets
Job Description
The Client Relationship Manager II is a strategic role focused on optimizing commercial fleet operations for national clients. This position drives client growth and retention through operational partnership, using industry expertise, data analysis, financial insight, and technology to align internal operations with client success.
Maintenance management is a core function of Cox Fleet Operations, and this role supports that mission by leveraging data-driven insights and technology to position the organization as a trusted advisor.
Key Responsibilities
- Performance Monitoring: Track and analyze key performance indicators (KPIs), including federal inspection compliance, preventative maintenance, on-road failures, and spend.
- Data Analysis & Reporting: Use fleet management systems to generate insights and deliver actionable reports.
- Strategic Planning: Conduct regular client meetings, share performance metrics, and lead business reviews aligned with client objectives.
- Client Management: Serve as the primary point of contact, managing relationships and acting as escalation lead while collaborating with cross-functional teams to meet client needs.
- Communication: Provide proactive updates on operations, service issues, and product enhancements; ensure transparency from issue identification through resolution.
- Customer Experience: Deliver high-touch service, resolve issues efficiently, and consistently meet or exceed client expectations.
- Process Improvement: Identify gaps, recommend efficiencies, and support development and maintenance of programs, services, and SOPs.
- Operational Oversight: Monitor SLA performance, customer satisfaction, and audit results; ensure accurate documentation and adherence to procedural controls and reporting standards.
- Leadership: Lead client and internal calls, coordinate cross-functional efforts, and report key concerns with recommended solutions.
- Compliance: Follow all corporate policies and procedures.
QUALIFICATIONS
- Bachelor's degree in Communication, Business Admin, and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience, or 6 years' experience in a related field
- Strong problem-solving skills with the ability to quickly and effectively resolve client issues.
- Proven ability to manage complex client relationships and deliver high levels of customer satisfaction.
- Excellent communication skills, with a proactive and transparent approach to client engagement.
- Ability to analyze operational performance, identify gaps, and recommend process improvements.
Experience working with data, financial considerations, and technology to support operational and client success.
USD 55,600.00 - 83,400.00 per year
Compensation:
Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/06/2026
EOE, including disability/vets
Skills Required
- Bachelor's degree in Communication, Business Administration, or a related field
- Two years of experience in a related field, or an equivalent combination such as a master's degree with up to two years of experience or six years of related experience
- Strong problem-solving skills and ability to resolve client issues quickly and effectively
- Experience managing complex client relationships and delivering high customer satisfaction
- Excellent communication skills with a proactive and transparent client-engagement approach
- Ability to analyze operational performance, identify gaps, and recommend process improvements
- Experience working with data, financial considerations, and technology to support operational and client success
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
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Parental & Family Support — Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
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Retirement Support — Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
