Are you passionate about sales but tired of cold calling, chasing down leads, or wondering where your next deal is coming from? Do you thrive on solving problems and building long-term relationships? Are you tech-curious—not necessarily a technical expert—but love collaborating with others to find smart solutions? If this sounds like you, we want to talk.
At Courser, we’re not just accelerating the growth of IT service providers — we’re transforming the industry. If you’re ready to bring your strategic account management expertise to a fast-paced, innovation-driven company that values your voice, your growth, and your results, we want to talk to you.
Why Join Courser?
· You’ll be part of a high-growth company that values Teamwork, Service, Growth-Mindedness, Trust, and Innovation.
· We believe in rewarding performance — top achievers are invited to exclusive all-inclusive trips as part of our Achiever’s Club.
· We foster a culture that champions professional development with best-in-class training, mentorship, and self-promotion paths.
· We operate nationwide with a shared knowledge base and collaborative spirit that helps every team member thrive.What You’ll Do· Serve as the strategic partner and primary point of contact for high-value client accounts.
· Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment.
· Proactively resolve client concerns and align solutions with evolving client needs.
· Identify opportunities to expand services through upselling and cross-selling.
· Collaborate with internal teams to design, present, and renew solutions tailored to client goals.
· Track retention metrics and develop strategies that exceed client satisfaction benchmarks.
· Present performance reports and business insights to maintain trust and client confidence.What You Bring to the Table· 2+ years of experience in client account management, ideally in IT or MSP environments.
· Good grasp of IT solutions — from cybersecurity and infrastructure to cloud and support services.
· Confidence presenting to C-level stakeholders and managing complex, multi-account portfolios.
· Excellent relationship-building, negotiation, and communication skills.
· Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask.
· Analytical mindset with the ability to identify patterns, risks, and growth opportunities.
· Adaptability and calm under pressure in a dynamic, high-volume setting.
· Demonstrated ability to grasp emerging technologies. Benefits That Set Us Apart· Competitive salary with performance-based rewards
· Comprehensive medical, dental, vision, and life insurance plans
· 401(k) match to support your financial future
· Unlimited vacation time after year one (10 vacation days your first year)
· 10 paid holidays — including your birthday and a floating holiday
· Paid sick time and paid parental leave
· Healthy lifestyle and Amazon Prime reimbursements
· 40 hours of paid Volunteer Time to support your passions
· Reimbursement for certifications
· Learning & development programs to advance your career
If you’re looking for a place where your skills are valued, your voice is heard, and your success is celebrated — look no further. At COURSER, your career growth is just as important as our business growth.
Apply today and take the next step with a team that’s shaping the future of IT services!
Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.
Skills Required
- 2+ years of experience in client account management
- Experience in IT or managed service provider environments
- Working knowledge of IT solutions, including cybersecurity, infrastructure, cloud, and support services
- Ability to present to C-level stakeholders and manage complex, multi-account portfolios
- Excellent relationship-building, negotiation, and communication skills
- Experience with Salesforce, HubSpot, ConnectWise, or Autotask
- Analytical ability to identify patterns, risks, and growth opportunities
- Adaptability and ability to remain calm under pressure in a dynamic, high-volume setting
- Ability to understand emerging technologies
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in. PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value. On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning. One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract. Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row. Here are a few more awards we’re proud of: Channel Futures MSP501 Top Managed Service Providers, 2017-2018 Best Places to Work in SC, 2014-2018 Microsoft East Region Office 365 Partner of the Year, 2017 Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016 INC5000 Fastest Growing Companies, 2015-2017 Best of Upstate, 2014 Microsoft Southeast Area Community Connections Partner of the year, 2012 👉Check out our current job openings at https://www.goptg.com/Careers
