Mobix is a fast-growing 3PL focused on helping brands scale with smart, reliable fulfillment and technology-backed operations. Our team is built on responsiveness, ownership, and a bit of caffeine. If you're proactive, calm under pressure, and love solving problems for clients, we want to talk.
About the RoleAs an Account Manager, you’ll own long-term client relationships and be their go-to contact for anything operational. You’ll manage support tickets, follow up on client requests, and make sure orders are flowing smoothly, all while keeping the internal team aligned.
This role is perfect for someone who thrives in the details, communicates clearly, and enjoys being the person clients can count on when it matters most.
What You’ll Do- Serve as the primary day-to-day contact for assigned clients
- Manage and resolve client tickets quickly and professionally
- Monitor fulfillment and order flow for accuracy and service quality
- Track and complete client tasks (relabels, special projects, shipment issues)
- Proactively communicate about disruptions or risks
- Coordinate internally with our Ops and Client Success teams
- Share insights from client trends or issues to help us improve
- Responding to client tickets within 2 business hours
- Resolving issues within 3 business days
- Proactively checking in with each client at least monthly
- Keeping client escalations rare through strong communication and follow-through
- Earning consistent feedback that you’re responsive, helpful, and reliable
- 2+ years in account management, client success, or logistics operations
- Strong communication skills (written and verbal)
- Detail-oriented with great task tracking habits
- Calm under pressure — you know how to handle client concerns professionally
- Self-motivated and comfortable working independently or in a team
- Experience in 3PL, supply chain, or eCommerce
- Familiarity with CRMs, ticketing systems, or WMS platforms
- You secretly love checklists and color-coded spreadsheets
- HSA Eligible Health Plan
- Dental w/ orthodontics
- Vision Plan
- Basic Life insurance
- Short-term Disability Insurance-Voluntary
- Long-term Disability Insurance
- Company-matched 401K
- Free daily gourmet lunch provided by our company chef
- Paid maternity and paternity leave
- Onsite fitness center
- Onsite monthly hair/salon appointment
- Product discounts
- Learn more at www.maloufcareers.com
Skills Required
- 2+ years of experience in account management, client success, or logistics operations
- Strong written and verbal communication skills
- Detail-oriented with strong task-tracking habits
- Ability to handle client concerns professionally under pressure
- Self-motivated and comfortable working independently or in a team
- Experience in 3PL, supply chain, or eCommerce
- Familiarity with CRMs, ticketing systems, or WMS platforms
What We Do
We are lifestyle and wellness experts. Our core business is home furnishings, but we’ve grown into six key categories (consumer products, services, technology, retail, logistics, and venture) through a suite of nationally recognized brands and powerful partnerships. Since 2019, we have proudly been a Certified B Corporation®. We meet the highest standards of verified social and environmental performance, transparency, and accountability. As a company, we’re concerned not only with revenue, but also with our corporate social responsibility for society, workers, the community, and the environment. We’ve got a triple bottom line: planet, people, profits. Every day, we focus on making accessible items that excite consumers—and making a difference.
