As a Chief Steward, you will be responsible for overseeing all stewarding operations and ensuring compliance with Hilton standards and local regulations. Specifically, you will:
- Lead, train, motivate, and develop the Stewarding Team to deliver exceptional service and operational efficiency
- Ensure all back-of-house, kitchen, and food & beverage service areas are maintained to the highest cleanliness and hygiene standards
- Establish, monitor, and enforce sanitation and safety procedures in accordance with Hilton standards and local legal requirements
- Manage inventory, storage, distribution, and maintenance of operating equipment
- Oversee the maintenance, security, and proper utilization of food service equipment and machinery
- Coordinate with Culinary, Banquets, Restaurants, Bars, and other departments to ensure operational equipment is available when needed
- Conduct regular stock counts and monitor equipment usage to minimize losses and control costs
- Ensure compliance with Health & Safety regulations, hygiene requirements, and hazardous materials handling procedures
- Identify opportunities to improve productivity, efficiency, and cost management within the department
- Support banquet and large-scale event operations to ensure seamless execution of guest functions
- Conduct performance evaluations, provide coaching, and foster a positive, engaging team environment
- Collaborate closely with department heads to maintain Hilton's service excellence standards
A Chief Steward serving Hilton is always working on behalf of our guests and alongside fellow Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Strong leadership and team management skills
- Excellent organizational and planning abilities
- Strong communication and interpersonal skills
- A proactive and hands-on approach to problem-solving
- Commitment to maintaining the highest standards of hygiene, safety, and operational excellence
- Passion for hospitality and creating exceptional guest experiences
- High School Diploma or University Degree in Hospitality Management, Tourism, Business Administration, or a related field
- Minimum 3 years of experience in Stewarding operations within an international hotel environment
- Previous leadership or supervisory experience
- Strong knowledge of food safety, sanitation, and hygiene standards
- Good command of English
Skills Required
- High school diploma or university degree in Hospitality Management, Tourism, Business Administration, or a related field
- At least 3 years of stewarding operations experience in an international hotel environment
- Previous leadership or supervisory experience
- Strong knowledge of food safety, sanitation, and hygiene standards
- Good command of English
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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