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The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
Are you passionate about supporting teams through transformative changes? As a Change Management Support Specialist, you'll play a pivotal role in our organization by crafting and delivering compelling messages that keep our internal teams informed and engaged during business transitions. Your ability to communicate changes clearly and effectively will ensure that our employees are well-prepared and motivated, driving our collective success. Join us to make a meaningful impact and help shape the future of our organization through strategic change management.
What our Change Management Support Specialists enjoy most about the role:
Working Conditions
Normal office environment: This role is On-site, Charlotte 4 days. 1 Day Hybrid.
Required Qualifications
Education:
Experience:
Technical Skills:
Skills & Abilities:
Preferred Qualifications:
Spectrum Connects You to More
Apply now, connect a friend to this opportunity or !
CSU330 2025-55373 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
What our Change Management Support Specialists enjoy most about the role:
- Collaborating with stakeholders: Partnering with Change Managers and leaders to build and share change-specific information through email, newsletters, videos, graphics and surveys.
- Managing content workflow: Overseeing the development, approval and publication of change messaging to meet internal needs and organizational goals.
- Driving audience engagement: Collect, organize, and present change information, driving high content engagement by the reader
- Promoting continuous improvement: Developing feedback channels to ensure consistent, timely messages and driving continuous improvement in engagement.
- Tracking and reporting engagement: Managing reports and dashboards to track and analyze engagement with change information across various methods.
Working Conditions
Normal office environment: This role is On-site, Charlotte 4 days. 1 Day Hybrid.
Required Qualifications
Education:
- BA/BS degree in Communications, Audio/Video Production, Journalism or related field, or equivalent work experience.
Experience:
- 1+ years in Communications, Audio/Video Production, Journalism or News Industry
Technical Skills:
- Proficiency in Adobe Campaign, Canva and Premiere Pro for high-quality content creation.
- Basic skills in MS Office (Word, PowerPoint, Visio, Excel) for organizational and content management tasks.
Skills & Abilities:
- Exceptional written and verbal communication to simplify complex concepts.
- Ability to develop communication strategies and track metrics to drive engagement.
- Manage multiple projects in a fast-paced environment.
- Strong production management and process improvement skills.
- Self-motivated with quick learning ability, functioning well as an individual and team leader.
- Technical savvy and compelling content creation skills.
- Effective collaboration with various business units and leadership.
- Integrity, sound judgment and innovative thinking.
Preferred Qualifications:
- Experience in telecommunications and IT-oriented communications.
- Knowledge of cable television products and services.
- Experience using JIRA.
Spectrum Connects You to More
- Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay: Generous starting salary, plus pay increases as you advance and paid training.
- Learning Culture: We invest in your learning and provide paid training and coaching to help you succeed.
Apply now, connect a friend to this opportunity or !
CSU330 2025-55373 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
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Healthcare Strength — Health coverage includes multiple national medical options (plus Kaiser in some areas), dental/vision, EAP counseling, and up to $1,500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical, dental, and vision for 12 consecutive years.
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Wellbeing & Lifestyle Benefits — Education at no cost via Guild covers selected associate, bachelor’s, certificate and bootcamp programs, with up to $10,000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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