Spectrum Jobs

Supervisor, Employee Services Center

Spectrum

Supervisor, Employee Services Center

Posted Yesterday

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Charlotte, NC, USA

In-Office

Senior level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Supervise Employee Services Center representatives, provide Tier 2 escalation support, ensure SLA and service quality adherence, analyze metrics for compliance and process improvements, maintain HR program expertise, manage data integrity across systems, deliver status reports, and support training, scheduling, and documentation.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Seeking an opportunity to guide a dedicated team and drive efficient HR operations? As the Employee Services Center Supervisor of Processing Administration, you will oversee the daily execution of Spectrum's Employee Services Center's processing programs, ensuring service quality and timely reporting. By leveraging your team management skills, you will maintain high standards for client responsiveness and help achieve departmental goals that shape the employee experience.
How You'll Make an Impact

Supervise and support Employee Services Center representatives, providing Tier 2 escalation assistance to resolve complex issues efficiently
Monitor client responsiveness and service quality, ensuring department goals and Service Level Agreements are consistently met
Maintain expertise in HR programs and policies, resolving customer concerns and cross-training team members as needed
Deliver regular status updates to management, including root cause analysis and recommendations for process improvements
Govern compliance performance using metrics, analyze reports to identify issues and recommend actionable changes
Foster strong relationships with HR, business partners, managers, benefits, recruiting, legal and vendors to ensure compliance and service excellence
Oversee timely and accurate disposition of pending employee program results by investigating discrepancies and following up with stakeholders
Manage and navigate multiple business systems to ensure data integrity and confidentiality
Provide performance feedback and support to representatives, assisting with training, interviews and scheduling needs for the team
Ensure documentation is updated and maintained for all processes

Working Conditions

Office environment with minimal travel up to 15%

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience

Experience

Proven Human Resources experience - 5+ years
Prior experience supervising or leading people and/or third-party vendors

Skills

Ability to read, write, speak and understand English
Ability to work a flexible schedule
Ability to solve problems in a high-volume, production-oriented environment
Proficiency in Microsoft Office including Outlook, Excel and Word
Strong analytical and process skills, with effective problem resolution abilities
High attention to detail and organizational skills
Clear and effective verbal and written communication
Ability to maintain confidentiality
Functional knowledge of Oracle People Central preferred
Project management experience preferred

Preferred Qualifications
Experience

Supervisory or leadership experience 1+
Human Resources experience preferably in an HR Shared Services / operations center environment

#LI-LYR
HES400 2026-76304 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Bachelor's degree in Business Administration, Human Resources or related field or equivalent training, education and experience
Proven Human Resources experience - 5+ years
Prior experience supervising or leading people and/or third-party vendors
Ability to read, write, speak and understand English
Ability to work a flexible schedule
Ability to solve problems in a high-volume, production-oriented environment
Proficiency in Microsoft Office including Outlook, Excel and Word
Strong analytical and process skills, with effective problem resolution abilities
High attention to detail and organizational skills
Clear and effective verbal and written communication
Ability to maintain confidentiality
Functional knowledge of Oracle People Central
Project management experience
Supervisory or leadership experience 1+
Human Resources experience preferably in an HR Shared Services / operations center environment

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
Healthcare Strength — Health coverage includes multiple national medical options (plus Kaiser in some areas), dental/vision, EAP counseling, and up to $1,500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical, dental, and vision for 12 consecutive years.
Wellbeing & Lifestyle Benefits — Education at no cost via Guild covers selected associate, bachelor’s, certificate and bootcamp programs, with up to $10,000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.