Spectrum Jobs

Business Technical Support I

Spectrum

Business Technical Support I

Posted An Hour Ago

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Orlando, FL, USA

In-Office

Mid level

eCommerce • Information Technology • Internet of Things • Mobile • On-Demand • Retail • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Provides technical support for mid-sized and large business clients using Spectrum connectivity and managed services. Troubleshoots WAN/LAN, fiber, voice, video, hardware, software, and network issues; documents incidents, coordinates resolutions with internal teams, manages escalations, and communicates service updates. The role operates in an office-based environment and requires technical support, networking, customer service, and troubleshooting expertise.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
How can your technical skills help mid and large business clients achieve reliable connectivity at Spectrum? As a Business Technical Support agent, you will be the primary contact for clients using Spectrum's data, voice, video and managed services. Working alongside internal teams, you will resolve issues quickly and uphold service standards that keep business operations running smoothly.
How You'll Make an Impact

Serve as the main point of contact for mid and large business clients, managing communications and escalations for Spectrum's data, voice, video and managed services
Respond to client issues reported through phone, trouble tickets, email and portals, consistently meeting established quality and productivity benchmarks
Document technical issues in Spectrum's systems and coordinate fixes with internal and external teams
Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
Maintain accurate client records in relevant tools and systems
Advocate for client issues, track escalations and provide timely updates during service-impacting events

Working Conditions

Office-based environment

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's or associate degree in a technical field or equivalent education and training

Experience

3-4+ years technical support experience in TAC, NOC or contact center environments, or networking certification or training with 0-1 years related experience
0-1+ years' experience with at least one of the following: Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications or TV Services
0-1+ years network troubleshooting in a 24x7 Operations Center

Skills

Ability to read, write, speak and understand English
Ability to deliver excellent client service
Ability to identify, analyze and troubleshoot technical issues efficiently
Ability to isolate equipment, facility and network component problems
Ability to prioritize, organize and follow established procedures
Sound judgment and initiative
Ability to master technical support tools and systems
Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi and VoIP platforms
Knowledge of Windows, Word, Excel and Outlook
Knowledge of coax and fiber technologies
Adherence to company policies, procedures and standards

Preferred Qualifications
Education

Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent

#LI-EW1
CRP101 2026-86142 CRP101 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Bachelor's or associate degree in a technical field, or equivalent education and training
3-4 or more years of technical support experience in TAC, NOC, or contact center environments
Alternatively, networking certification or training with 0-1 years of related experience
0-1 or more years of experience with Fiber Internet Access, High Speed Data, Ethernet, Managed Network Services, Managed Security Services, Managed WiFi Services, Trunking, Unified Communications, or TV Services
0-1 or more years of network troubleshooting experience in a 24x7 operations center
Ability to read, write, speak, and understand English
Ability to provide excellent client service and troubleshoot technical issues efficiently
Knowledge of network protocols, routers, switches, VPN, CWDM, HFC plant, routing policies, WiFi, and VoIP platforms
Knowledge of Windows, Word, Excel, and Outlook
Knowledge of coaxial and fiber technologies
Cisco or Juniper certification, such as CCENT, CCNA, JCNIA, or JNCSP, or equivalent

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Feedback suggests the company’s retirement programs, including a dollar‑for‑dollar 401(k) match and additional employer contributions for many roles, are standout parts of total compensation. Employees often highlight these features as meaningful long‑term value.
Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health offerings are consistently described as a core strength. When combined with broader protections and health‑account options, feedback suggests the package feels competitive.
Parental & Family Support — Paid parental leave, extended leave for birth mothers, fertility support, and adoption/surrogacy assistance are prominently featured. Feedback suggests these family‑building benefits enhance the overall appeal of the package.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.