Business Services Specialist II (Manheim Lakeland)

This position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry. As a Business Services Specialist II, you will be the first point of contact for our organization, responsible for providing exceptional customer service and efficiently managing incoming inquiries and requests. Your role will be critical in ensuring that visitors, clients, and employees experience a positive and professional interaction when they engage with our company. You will be tasked with quickly assessing the nature of each inquiry and efficiently routing it to the appropriate department or individual, while also handling various administrative tasks to keep the front desk running smoothly.
Job Duties :• Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing.• Provide quality customer service through face to face and phone support. Answer questions and provide support.• Perform basic data entry into the AS 400 computer system and download digital image of vehicles into the system if instructed.• Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents.• Copy data and compile records and reports. Sort and file documents.• Operate office equipment, such as copier, scanner, postage machine, etc.• Answer phones, convey messages. Greet and assist customers.• Prepare outgoing mail with sufficient postage and ensure daily mail is posted. Prepare Airborne/FedEx labels via computer and printer. Assure items mailed are properly packaged, labeled and addressed, and replenish mail machine postage meter as required.• Perform sale day administrative functions including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc.• Must be willing to Learn Title duties in the future.• May be required to work overtime (more than 40 hours per week) as business needs dictate.
Minimum Requirements:
High School Diploma/GED and 3 years' experience in a related field OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years' experience in a related field
Prior clerical or administrative experience
Strong communication and organizational skills.
Basic computer software skills
Commitment to providing excellent customer service
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets