Be an Early Applicant
Building a better future for this generation and the next.
The Role
Manages strategic relationships with national commercial fleet clients, serving as the primary contact for satisfaction, retention, and operational success. Develops client programs, SOPs, and service improvements; leads client and cross-functional communications; coordinates critical issue resolution; monitors satisfaction, performance metrics, and operational risks; and analyzes operational and financial data to improve efficiency and outcomes.
Summary Generated by Built In
Job Description The Client Relationship Manager III is a strategic, client-facing role responsible for optimizing commercial fleet operations for national clients. This position supports the department's core objective of driving client growth and retention through strong operational partnerships. Leveraging fleet industry expertise, leadership, data analysis, financial acumen, and technology, the Client Relationship Manager III ensures internal operations are aligned with client success while delivering a high-touch, white-glove service experience.
Key Responsibilities
Education & Experience
Preferred Qualifications
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/08/2026
EOE, including disability/vets
Key Responsibilities
- Serve as the primary point of contact for assigned national clients, ensuring strong relationships, client satisfaction, and long-term retention.
- Deliver high-touch, white-glove service with a strong operational focus to consistently meet and exceed client expectations.
- Develop, implement, and maintain client programs, services, standard operating procedures (SOPs), and operational best practices.
- Act as a subject matter expert in operations, collaborating cross-functionally with internal teams to effectively address client needs.
- Lead client and cross-functional calls, providing clear communication, operational updates, and alignment on priorities.
- Proactively communicate operational status updates, service enhancements, and product improvements to clients.
- Coordinate and manage resolution of critical client issues, ensuring transparency and communication from issue discovery through remediation.
- Monitor customer satisfaction levels and identify service deficiencies, process gaps, and operational risks.
- Review existing processes and provide recommendations to improve efficiency, effectiveness, and overall client experience.
- Ensure adherence to established procedural controls, performance metrics, and reporting standards.
Education & Experience
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Finance, Communications, or a related field. Equivalent combination of education and experience may be considered.
- 6+ years of experience in client relationship management, account management, fleet operations, customer success, operations management, or a related field.
- 3+ years of experience managing complex client relationships, national accounts, or enterprise-level customers.
- Experience leading cross-functional initiatives and collaborating with multiple internal stakeholders to deliver operational and client-focused solutions.
- Experience analyzing operational and financial data to identify trends, mitigate risks, and drive business outcomes.
- Fleet management, transportation, automotive, logistics, or commercial services industry experience preferred.
Preferred Qualifications
- Experience supporting national or multi-location clients in a business-to-business (B2B) environment.
- Demonstrated success developing operational processes, SOPs, and service improvement initiatives.
- Strong proficiency with CRM platforms, reporting tools, and Microsoft Office Suite, particularly Excel and PowerPoint.
- Project management experience and the ability to manage multiple priorities in a fast-paced environment.
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 09/08/2026
EOE, including disability/vets
Skills Required
- Bachelor's degree in Business Administration, Supply Chain Management, Logistics, Finance, Communications, or a related field; equivalent education and experience may be considered
- 6+ years of experience in client relationship management, account management, fleet operations, customer success, operations management, or a related field
- 3+ years of experience managing complex client relationships, national accounts, or enterprise-level customers
- Experience leading cross-functional initiatives and collaborating with multiple internal stakeholders
- Experience analyzing operational and financial data to identify trends, mitigate risks, and drive business outcomes
- Fleet management, transportation, automotive, logistics, or commercial services industry experience
- Experience supporting national or multi-location clients in a B2B environment
- Success developing operational processes, SOPs, and service improvement initiatives
- Proficiency with CRM platforms, reporting tools, and Microsoft Office Suite, particularly Excel and PowerPoint
- Project management experience and ability to manage multiple priorities in a fast-paced environment
- Current authorization to work in the United States for any employer without current or future sponsorship
What the Team is Saying
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Cox Enterprises Compensation & Benefits Highlights
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Healthcare Strength — Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
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Parental & Family Support — Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
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Retirement Support — Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.
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The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
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Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
