Business Operations Specialist

Job Description SummaryIn this role, the Business Operations Specialist will properly respond to ensure first class service contract process execution on customer service contracts; to install base data entry and data quality for assigned area; timely and accurate billing of customers for contract and non-contract services. Ensure quality and integrity of the customer contracts/ as they are entered into the system. Act as liaison/partner with Service Sales, Field Service and Customers to meet commitments and resolve issues related to invoicing and contract administration.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Responsibilities:

• Responsible for driving the overall execution of the GEHC customer service contract loading into all applicable processes including additions, deletes and modifications to existing contracts. This may include field communications and verification along with contract submission prework.
• Responsible for timely and accurate billing of customers for contract and non-contract services.
• Work within all related systems Legacy and Support Central to manage and complete all work.
• Handle all types of work submitted into the department whether multi-vendor or core GE product based offerings.
• Maintain Install database accuracy by supporting field team and external customers via phone and email.
• Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-related issues.
• Effectively manage and prioritize various projects with minimal supervision
• Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams.

Qualifications/Requirements:

• High School diploma/GED
• Associates degree in Business Administration, Finance, Marketing or related discipline and at least 1 year of customer service experience or a High School diploma/GED and 5 or more years of customer service experience.
• High Proficiency in Microsoft Office Suite products (Word, Outlook, Excel, Access).
• A minimum 2 years experience working with Microsoft Excel.
• Fluent both Russian and English
• Strong focus on customer care and satisfaction
• Demonstrated ability to work under pressure and to meet deadlines and commitments

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Successful candidates will be employed under local employment conditions and must already satisfy local employment/work permit and residency regulations.

Additional Information