Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
The Business Analyst, Business Operations will partner closely with an Order Management Business Operations Manager to support and improve quote-to-cash (QTC) systems and processes. This role is heavily focused on user acceptance testing (UAT) for strategic projects, supporting tactical QTC requests, and improving how the team works through better documentation, tooling, and data.
You will help write and groom Jira tickets for our internal systems engineering teams and create and refine Enablement documentation for the broader Order Management team. A foundational understanding of SQL or data analytics is highly preferred so you can validate data, support testing, and interpret the impact of changes.
What You'll Do:- Support QTC projects and initiatives
Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows.
Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking.
Support tactical QTC tasks (e.g., configuration validations, data checks, small process or tooling tweaks). - Jira ticket writing and testing
Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies).
Conduct thorough UAT on all assigned and created tactical tickets. Monitor releases to ensure there were no negative impacts to our systems - Enablement documentation & training support
Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides).
Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team. - Data validation and analytics support
Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows.
Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity. - Continuous improvement & cross-functional collaboration
Proactively identify recurring issues or friction points in QTC processes and propose improvements.
Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team.
- 1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company.
- Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite, or similar).
- Demonstrated experience with:
- Strong written and verbal communication skills in English, with the ability to translate complex system behavior into clear, simple language for non-technical stakeholders.
- High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines.
- Located in Pakistan and available to work US-aligned Pacific Standard Time hours.
- Base knowledge of SQL or data analytics (e.g., ability to write or modify simple queries, validate datasets, or use BI/analytics tools).
- Experience working with Jira (or similar ticketing systems) to manage backlogs, epics, and user stories.
- Prior experience collaborating with engineering, systems, or data teams to deliver process or tooling improvements.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.
Skills Required
- 1-3+ years of experience in operations, business analysis, quote-to-cash, sales operations, billing, or order management
- Experience with quote-to-cash or revenue systems and processes, including CPQ, order management, billing, or invoicing
- Strong written and verbal communication skills in English
- Ability to translate complex system behavior into clear language for non-technical stakeholders
- High attention to detail and strong organizational skills
- Ability to manage multiple priorities and deadlines
- Located in Pakistan and available to work U.S.-aligned Pacific Standard Time hours
- Base knowledge of SQL or data analytics
- Experience using Jira or similar ticketing systems to manage backlogs, epics, and user stories
- Experience collaborating with engineering, systems, or data teams on process or tooling improvements
- Authorization to receive and access commodities and technologies controlled under U.S. Export Administration Regulations
What the Team is Saying
Motive Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage plus free mental‑health support are prominently offered, including access to Lyra Health. The breadth of core health benefits is positioned as a cornerstone of the package.
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Leave & Time Off Breadth — Generous vacation/PTO, local holidays, sick time, and enhanced parental leave are highlighted across company materials. The time‑off framework is presented as flexible and comprehensive.
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Retirement Support — A retirement plan with company match is promoted alongside life and disability insurance. Financial protections and long‑term savings features are emphasized as part of total rewards.
Motive Insights
What We Do
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery. Visit gomotive.com to learn more.
Why Work With Us
We work hard, with humility and we see our efforts rewarded in tangible ways every day. At Motive, you’ll have the chance to make a difference for the drivers who keep our world moving. We trust each other to do great work because together we can achieve collective goals that reach beyond the physical economy.
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Employees work remotely.
