Jobs at Motive

Serve as primary technical contact for strategic accounts, drive account health programs, own escalations and root-cause analysis, build SQL queries to find issues, coordinate with Product and Engineering for fixes, mentor support engineers, and participate in on-call rotations to ensure a premium customer experience.

Frontline technical support role providing multi-channel (phone, email, chat) troubleshooting, remote device actions, and case management. Triage issues, collect logs, meet SLAs, manage escalations (P1/P2), collaborate with Product/Engineering, and contribute to continuous improvement. Requires bilingual Spanish/English and hardware/firmware troubleshooting; based in Mexico City with on-call rotation.

The Account Manager will develop executive relationships with SMB customers, identify growth opportunities, demo solutions, and support contract renewals to meet revenue goals.

The Mid-Market Account Manager will manage large US-based customers, focusing on relationship building, software sales, and strategic account planning to drive revenue growth and customer retention.

As a Regional Director, you'll lead sales teams to meet revenue targets, deliver training, manage pipelines, and enhance sales strategies for SMB customers across sectors.

The Commercial Account Manager will build and maintain relationships with strategic customers, conduct needs analyses, deliver product demos, and ensure contract renewals while maximizing revenue retention.

Lead a team of Account Managers to achieve revenue goals by expanding and retaining commercial accounts, optimizing sales processes, and providing coaching and support.

The SMB Account Manager develops relationships with clients, understands their needs, demos solutions, collaborates with teams, and supports contract renewals to drive revenue growth.

Manage a team of SMB Account Managers, driving sales and revenue growth through account management, coaching, and pipeline planning in various industries.

The Senior Technical Account Manager drives technical excellence and supports enterprise clients by resolving complex issues, providing proactive support, and building strong customer relationships. Responsibilities include troubleshooting, collaboration with engineering, and maintaining service quality.

The role involves prospecting and securing new business, understanding client needs, demonstrating software, and exceeding sales quotas. Requires fluency in French and experience with B2B clients.

The Business Strategy & Operations Analyst II will analyze sales performance, build dashboards, support strategic projects, and maintain data accuracy, collaborating with various teams to enhance revenue operations.

The Collections Specialist is responsible for reconciling and collecting overdue balances from active clients, managing disputes, and ensuring account health through effective communication and documentation.

The Collections Specialist manages dunning queues for declined credit card payments, guides customers on payment methods, executes retries, and supports billing inquiries while ensuring PCI-DSS compliance.

The Networks EE Account Manager at Motive will manage customer relationships and enhance operations for various industries through platform use and support.

The Business Operations Lead will support quote-to-cash processes, perform user acceptance testing, manage Jira ticketing, develop documentation, validate data using SQL, and collaborate on process improvements.

The Installation Strategist collaborates with Sales and Customer Success teams to craft and implement customer-specific telematics solutions, ensuring smooth change management and effective delivery during pre-sales engagements.

The Director of Technical & Operational Revenue leads a team to manage revenue processes, ensure compliance with ASC 606, and collaborate with cross-functional teams to optimize revenue recognition and financial operations.

Manage and scale global sales teams, achieve revenue targets, coach Account Executives, and optimize sales processes while focusing on SaaS products.

As an SMB Outbound Account Executive, you'll make high volume cold calls, demo Motive software, educate clients, maintain a sales pipeline, and meet revenue targets.