Business Operations Analyst I

Key Responsibilities:

• Develop, maintain, and distribute recurring and ad hoc operational reports and dashboards.
• Analyze data from multiple sources to identify trends, variances, and opportunities for process or performance improvements.
• Support business teams by providing accurate, timely, and meaningful reporting on key metrics and KPIs.
• Collaborate with cross-functional teams to define reporting needs and improve data accuracy and availability.
• Assist in automating data collection and reporting processes to improve efficiency.
• Create documentation and standard operating procedures for reporting processes.
• Conduct quality assurance checks on data and reports to ensure accuracy and completeness.
• Provide insights and recommendations based on data analysis to support business planning and decision-making.

Requirements:

• Minimum of 2 years of experience in business analysis, operations, or data reporting.
• Strong proficiency in Microsoft office tools (inclusive of PPT, pivot tables, excel formulas, charts), Power BI, Tableau, (or other BI tools is a plus).
• Basic understanding of SQL or database querying is desirable but not necessary.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• High attention to detail with a commitment to data accuracy.

Job Track Description:

• Requires formal education and relevant expertise in a professional, sales, or technical area.
• Performs technical-based activities.
• Contributes to and manages projects.
• Uses deductive reasoning to solve problems and make recommendations.
• Interfaces with and influences key stakeholders.
• Leverages previous knowledge and expertise to achieve results.
• Ability to complete work self-guided or with a team.
• College or university degree required or the equivalent work experience that provides exposure to fundamental theories and concepts. 

General Profile

• Performs routine assignments.
• Develops skills by performing structured work assignments.
• Uses existing procedures to solve routine or standard problems.
• Receives instruction, guidance, and direction from others.

Functional Knowledge

• Requires a conceptual understanding of theories, practices, and procedures. 

Business Expertise

• Applies general knowledge of business developed through education or experience.

Impact

• Impacts the accuracy of own work.
• Follows standardized procedures and practices to achieve objectives and meet deadlines.

Leadership

• No supervisory responsibilities.
• Responsible for developing technical contributions.

Problem Solving

• Uses existing procedures to solve standard problems.
• Asks questions and checks for understanding.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Assists the Business Intelligence team by attending meetings.
• Collects data from internal and external customers to generate reports and operational dashboards.
• Prepares operational reports to facilitate decision-making.
• Provides operational support by scheduling meetings and preparing materials for leadership.
• Develops basic knowledge of the organization, operating processes, and governing policies or regulations.
• Performs other duties as assigned.
• Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.