We are now looking for an IT Product Support Engineer. The position is part of a customer team and works always in customer premises or remotely for the customer wherever possible.
Responsibilities:
- Install, Configure and Deploy Telecom Products.
- Implementation of new requirements as well as Production support for existing solutions.
- Support requirements gathering, solution designing and planning phases.
- Be an active team member, support Developers/QA/BA.
Key Qualifications:
- Hands-on experience in Troubleshooting and Problem resolution.
- Business configuration skills.
- Advanced experience in 2nd and 3rd Level Support of Products/Installations.
- Experience working with:
- Relational Databases (preferable Oracle12).
- Application Servers (WebLogic, Tomcat, JBoss, IIS, etc.).
- Operating Systems (Microsoft Windows Server, Unix / Linux).
- Web Services REST/SOAP.
- Programming skills JavaScript.
- Fluent English language proficiency.
- Excellent communication skills.
- +4 years IT Industry experience.
Desirable:
- Experience in Agile Methodologies (SCRUM / Kanban).
- OpenStack/Docker/Kubernetes knowledge.
- Programming Skills (Java, Bash, Python).
- Automation sills (selenium, RPA).
- PSM, PSD, PSPO Agile Certifications (A plus).
- Linux Certifications (A plus).
- ITIL Certifications (A plus).
Additional Requirements:
- College graduate Computing / Systems Engineering or related career.
- Availability to travel abroad eventually.
- Experience working with remote teams.
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity and/or expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.
Primary country and city: Guatemala (GT) || || Guatemala City || [[mfield2]]
Job details: IT Engineer Job Stage 04
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
