Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role:
We’re looking for a customer-focused banking professional who is ready to take the next step in their career and make an impact within the branch.
As a Branch Operations Supervisor, you’ll be a key partner to the Branch Manager, helping lead day-to-day branch operations and supporting the teller team. You’ll serve as a go-to resource for the team and step in as the branch lead when the Branch Manager is unavailable.
This is a great opportunity for someone who enjoys delivering exceptional, white-glove service, takes ownership, brings positive energy to their team, and is excited to grow as a leader.
What you’ll do:
- Help lead daily branch and teller operations, ensuring accuracy, efficiency, and a strong customer experience.
- Provide coaching, direction, training, and support to tellers and serve as a trusted resource for the team.
- Step in to oversee branch operations when the Branch Manager is unavailable.
- Deliver high-touch, white-glove customer service while navigating transactions and manual processes with accuracy and urgency.
- Process customer transactions and account maintenance, including new account opening.
- Manage teller balancing, cash ordering, vault operations, deposits, withdrawals, transfers, and other daily banking activities.
- Research and resolve transaction discrepancies and provide teller approvals and operational guidance.
- Support teller scheduling, onboarding, and training.
- Help create a positive, collaborative environment by taking initiative, supporting teammates, and approaching challenges with a solutions-oriented mindset.
- Identify customer needs and connect them with appropriate Bank products and services.
- Ensure branch activities follow Bank policies, procedures, and regulatory requirements.
What you’ll need:
- 2+ years of banking or financial services experience preferred.
- 1+ year of leadership or team-lead experience is preferred and we’re also open to someone ready for their next step who has demonstrated leadership through coaching, training, taking ownership, or serving as a go-to resource for their team.
- Punjabi bilingual proficiency is highly preferred and would be especially valuable in supporting our customers.
- Spanish bilingual proficiency is also preferred and considered a plus.
- A genuine passion for delivering exceptional, white-glove customer service.
- A positive, proactive, and solutions-oriented mindset with the ability to bring positive energy to the team.
- Ability to take ownership, prioritize effectively, and act with urgency while maintaining accuracy.
- Strong communication, organizational, and problem-solving skills.
- Ability to coach, support, and encourage others while promoting accountability and teamwork.
- Strong attention to detail and ability to remain composed in a fast-paced branch environment.
- Flexibility to work Monday through Saturday and support other Bank locations as needed.
Skills Required
- Experience processing customer transactions, account maintenance, and new account opening
- Experience managing teller balancing, cash ordering, vault operations, deposits, withdrawals, and transfers
- Researching and resolving transaction discrepancies and providing teller approvals
- 2+ years of banking or financial services experience
- 1+ year of leadership or team-lead experience (or demonstrated leadership through coaching/training)
- Punjabi bilingual proficiency
- Spanish bilingual proficiency
- Genuine passion for delivering exceptional customer service
- Positive, proactive, solutions-oriented mindset
- Ability to take ownership, prioritize, act with urgency while maintaining accuracy
- Strong communication, organizational, and problem-solving skills
- Ability to coach, support, and encourage others while promoting accountability and teamwork
- Strong attention to detail and ability to remain composed in a fast-paced branch environment
- Flexibility to work Monday through Saturday and support other Bank locations as needed
- Knowledge of and adherence to bank policies, procedures, and regulatory requirements
What the Team is Saying
SoFi Compensation & Benefits Highlights
-
Healthcare Strength — Healthcare options are described as comprehensive, spanning medical, dental, vision, company‑paid life and disability, EAP, and mental‑health coaching/therapy, along with wellness and gym programs. Some plans include employer HSA contributions and even 100% premium coverage in certain cases, underscoring robust day‑to‑day support.
-
Parental & Family Support — Programs include up to 12 weeks of fully paid parental leave, fertility and adoption resources, and subsidized backup child and elder care. Additional offerings such as pet insurance round out a family‑friendly package.
-
Leave & Time Off Breadth — Time off includes flexible vacation for exempt staff, generous PTO/sick time for non‑exempt employees, paid holidays, bereavement, jury duty, disability leaves, and early‑release “SoFi Fridays.” This breadth creates multiple avenues to step away and recharge across different employee groups.
SoFi Insights
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
Gallery
SoFi Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
