About this opportunity:
Technical Authority service function is responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to SLA performance levels - in activities that require a higher level of support than offered by the 1st Level Operations. It will ensure 2nd level restoration and repair as a result of infrastructure investigation or when prompted by 1st Level Operations. It is also responsible for the network administration (Change Management / Inventory database administration, System & Application Administration) and for performing technical analysis on proposed change requests.
It is responsible to support the Problem Management process and to follow the escalation path agreed in the WLA. It is also responsible for ensuring that the Operations databases are kept updated and performing at the expected performance level, to track the incident trends and identify service or resource problems (and to act to correct them or escalate to supplier/vendor).
Join our Team
What you will do:
- 2nd Level Assurance Operations according to Blueprint NOC Functional and Organizational definitions and EOE/MSTOP Operations processes
- 2nd level fault & problem management, escalation to supplier/vendor, escalation to other 2nd level operations or NOC organizations, starter of defect management, workaround set up and utilization (Assurance)
- Execution and support of work orders and routine/planned technical activities on the live network, services, and processes (Assurance & Fulfillment)
- Service and network KPI and resource analysis (Assurance)
- Planning & Design, Optimization - for continuous improvement and fine tuning of the network
- Configuration management; service configuration and activation, planning and setup of activities and processes (Fulfillment)
- Assure and support the Change Management process of applications/services in scope; provide technical and operational requirements and specifications (Fulfillment)
- Determination of technical work and operational instruction (WI/OPI)
- Determination of Service Level Agreements and Working Level Agreements within the Governance process (Fulfillment)
- Security management; assure and support utilization of given security policies and procedures (Fulfillment)
- Budget and cost estimation, definition and control related to service and ICT systems maintenance (Fulfillment)
- Assure and support the utilization of specific/non-Ericsson Processes and tools when required within a Service definition
- Log handling with health checks scripts
- Escalations towards vendor support
- Dashboard (main customer's indicators tighter to the statistics), daily monitoring in parallel with 1st Level Operations
- Checking the network performance after changing network configuration
- Resource Configuration
- Risk & Impact analysis Support
- System & Application Patch Introduction
- Resource Update & Upgrade
- The activities in the 2nd Level Assurance are done within different technical areas as described in WLAs for each of the customers in each country.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) || Riyadh
Req ID: 785161
Skills Required
- Experience with 2nd level assurance operations
- Skills in network performance analysis and configuration management
- Familiarity with service level agreements and change management processes
- Knowledge in ICT systems maintenance and budget control
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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