About this opportunity:
The IMS Technical Authority Expert is part of Managed Services deliveries in line with the Ericsson Operations Engine. The role is responsible for providing technology leadership, governance, expertise, and operational support across the full lifecycle of Create, Sustain, and Evolve within the IMS (IP Multimedia Subsystem) domain.
The role acts as the highest level of technical authority for IMS solutions, ensuring architectures, configurations, integrations, and operational activities align with Ericsson standards, customer requirements, and industry best practices. The position supports network delivery, operations, automation initiatives, customer experience improvements, and critical incident management while ensuring service availability, scalability, security, and SLA compliance.
What you will do
IMS Technical Authority & Governance• Provide Technical Authority (TA) leadership for the IMS domain across design, delivery, operations, and evolution.• Govern IMS solutions to ensure architectures, configurations, and changes comply with standards and best practices.• Review and guide IMS designs, upgrades, integrations, and implementations across CSCFs, SBCs, TAS, HSS/UDM, PCRF/PCF, and ENUM.• Support delivery and change activities through technical risk, impact, and fallback assessments.
Incident & Problem Management• Serve as the highest technical escalation point for complex IMS incidents, degradations, and failures.• Support incident resolution, troubleshooting, degradation analysis, and escalation coordination.• Coordinate with vendors, partners, field services, and SNOC teams during incidents and operations.• Conduct root-cause analysis and implement corrective/preventive actions.
Customer Experience & Service Improvement• Lead customer experience improvements through KPI analysis and operational insights.• Support Customer Experience Management activities including S-KPI/R-KPI analysis and improvement implementation.• Manage lifecycle-based use cases including design, build, testing, and operations.• Ensure IMS solutions meet availability, scalability, redundancy, security, and SLA requirements.
Change Management & Service Fulfillment• Support Change Introduction and Business Requirement impact analysis.• Support complex change execution and fallback decision-making.• Handle service fulfillment activities including software updates, feature implementation, standard changes, and asset/configuration management.• Assess software update impacts and define implementation procedures.• Support end-to-end service requests including planning, testing, execution, reporting, and logging.
System Administration & Operations Support• Perform system administration and maintenance including database maintenance, server/application interconnections, and user access management.• Define KPI reporting, event correlation, and filtering mechanisms.
Analytics & Automation• Support IMS analytics and automation initiatives.• Identify automation opportunities and collaborate on automation use cases.• Prepare Methods of Procedure (MOPs) for automation implementation.• Analyze operational trends to proactively detect failures and support restoration activities.
The skills you bring
Technical Competencies
- Strong experience in IMS architecture and protocols including SIP, Diameter, RTP, and HTTP/REST.
- Hands-on experience with IMS core elements including CSCFs, SBCs, TAS, HSS/UDM, ENUM, PCRF/PCF.
- Strong experience supporting VoLTE, VoWiFi, and IMS-based services at scale.
- Proven expertise in design reviews, change impact analysis, troubleshooting, and failure root-cause analysis.
- Good understanding of high availability, redundancy, and capacity planning for IMS networks.
- Solid knowledge of GSM, WCDMA, LTE, and 5G network architecture and signaling.
- Strong understanding of Mobile Core networks, call control, signaling, digit analysis, and telecom call flows.
- Good understanding of Machine Learning, Artificial Intelligence, Cloud technologies, and scripting.
- Understanding of analytics, automation frameworks, and telecom operations processes.
- Experience working with vendors, network delivery, operations, and SNOC teams.
Qualification & Experience
- Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent.
- 5-10 years of experience within the telecom industry.
- Strong expertise in IMS technologies and telecom core network operations.
- Experience within Managed Services and telecom operational environments preferred.
Behavioral Competencies
- Strong leadership and cross-functional coordination skills.
- Excellent communication and stakeholder management capabilities.
- Strong analytical, troubleshooting, and problem-solving skills.
- Proactive and results-oriented mindset.
- Ability to work effectively under pressure in critical operational environments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) ||
Req ID: 784988
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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