About this opportunity:
The MS Core & Cloud Specialist is part of Managed Services deliveries in line with the Ericsson Operations Engine. The role is responsible for providing technology leadership, expertise, operational support, and automation enablement across the full lifecycle of Create, Sustain, and Evolve within Core and Cloud domains, including CS Core, PS Core, IMS, IP Core, EPC, and Cloud environments.
The role supports operational excellence across mobile core networks by ensuring service availability, performance, capacity management, troubleshooting, automation development, and customer experience improvement activities. The specialist will work closely with Domain Support, Automated Operations, Analytics & Automation teams, vendors, suppliers, and cross-functional operational teams.
What you will do
Core & Cloud Operations
- Perform daily health checks, quarterly audits, and special events audits on Ericsson PS Core nodes including MME, SGSN, GGSN, SAPC, EPG, PCC/PCG, SMF/UPF, and related core network elements.
- Troubleshoot and resolve network faults, performance degradation issues, and capacity-related trouble tickets.
- Manage subscriber sessions, PDP contexts, bearer handling, and IMSI tracing activities.
- Implement and configure APNs, IMSI ranges, rating groups, QoS profiles, and PCC policies.
- Configure PDR/QER/FAR/URR policies and support integration with PCRF/SAPC platforms.
- Manage DNS, NAPTR, and SRV configurations for IMS and EPC services.
- Support integration and onboarding of new PS Core nodes including vEPG, vMME, and vUPF in Cloud/Kubernetes environments.
- Plan and implement software upgrades, patches, feature implementations, and capacity expansions.
- Handle all CSRs with Customer Support teams.
Assurance & Incident Management
- Perform assurance support activities including Change Introduction impact analysis, Business Requirement Impact Analysis, and complex change execution support.
- Support rollback and fallback decision processes during major changes.
- Support Incident Management activities including complex incident resolution, critical incident handling, Problem Management initiation, and 3rd level functional escalation.
- Coordinate with suppliers, vendors, partners, and field services during incidents and operational escalations.
- Define and support KPI reporting, event correlation, and filtering mechanisms.
- Conduct proactive trend analysis to identify potential failures and improve recovery processes.
Customer Experience & Fulfillment
- Support Customer Experience Management activities including customer experience analysis, issue resolution, and service improvement initiatives.
- Drive customer experience use case configuration, testing, and validation.
- Handle Service Fulfillment activities including end-to-end service requests, software/package implementation, patch management, and configuration management.
- Perform standard change handling, feature implementation, and workaround execution/removal.
- Report on Service Resource Fulfillment KPIs and operational performance.
Automation & Analytics
- Support Analytics & Automation teams by identifying automation opportunities and defining automation requirements.
- Develop, maintain, and improve automated service delivery methodologies and automation solutions.
- Develop and maintain scripts using Bash, Python, Expect, AWK, or similar technologies for log parsing, KPI analysis, reporting, and automation.
- Investigate and troubleshoot automation component issues.
- Perform validation and acceptance of developed automation use cases.
Cross-Domain Collaboration
- Build understanding of interfaces, protocols, and system parameters across multiple telecom domains to support cross-domain troubleshooting.
- Interface with E2E Service Experts and cross-domain squads to resolve service-impacting issues.
- Support Domain Support and Automated Operations teams with Core and Cloud expertise.
The skills you bring
Technical Competencies
- Strong understanding of Mobile Core network architecture across 2G, 3G, 4G, and 5G technologies.
- Strong expertise in Ericsson PS Core nodes including MME, SGSN, GGSN, SAPC, EPG, PCC/PCG, SMF/UPF, and IMS-related systems.
- Solid understanding of telecom signaling, subscriber management, bearer management, and EPC/5GC architecture.
- Strong troubleshooting experience within multivendor telecom environments.
- Good knowledge of Cloud technologies, virtualization, Kubernetes, and containerized telecom solutions.
- Strong understanding of KPI analysis, KPI degradation, troubleshooting methodologies, and performance optimization.
- Good scripting and automation experience using Bash, Python, Expect, AWK, or similar scripting languages.
- Good understanding of AI, Machine Learning, analytics, and automation concepts within telecom operations.
- Knowledge of customer segmentation, service flows, and telecom support processes.
- Understanding of Core and access network performance/configuration parameters and their interpretation.
- Strong understanding of telecom network architecture and core node performance characteristics.
Qualification & Industry Experience
- Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent.
- 5-10 years of experience within the telecom industry.
- Experience in Managed Services, Core Operations, Cloud Operations, or Telecom Support environments preferred.
Behavioral Competencies
- Strong leadership and cross-functional coordination capabilities.
- Excellent communication and stakeholder management skills.
- Strong analytical, troubleshooting, and problem-solving capabilities.
- Proactive and results-oriented mindset.
- Ability to work effectively under pressure in fast-paced operational environments.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Saudi Arabia (SA) ||
Req ID: 784990
Skills Required
- Degree in Engineering, Telecommunications, Computer Science, Electronics, or equivalent
- 5-10 years of experience within the telecom industry
- Experience in Managed Services, Core Operations, Cloud Operations, or Telecom Support environments
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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