Billing Manager

Billing Manager (SaaS) – New York, NY

About Hatch
At Hatch, we’re building AI that doesn’t just assist behind the scenes; it converses with customers out in the wild. Backed by Y Combinator and top-tier investors like Bessemer and NextView, we’re scaling fast, doubling revenue year over year, and looking for A players to help us cement our place as the category leader in AI for customer engagement.

About the Role

We are looking for a dynamic individual with proven experience in high-tech, fast-paced environments and a passion for simplifying complex processes. In this role, you will have the autonomy to design scalable solutions, accelerate your professional growth, and make an immediate impact across the organization.

You will enjoy:

• A multifaceted role with full organizational visibility

• Broad cross-functional collaboration

• Direct exposure to senior leadership across the entire business

Stripe Billing & Subscriptions

• Manage sophisticated Stripe subscription including metered usage, add-ons, parent–child relationships, trials, proration and consolidated invoicing.

• Configure new products and promotional pricing in Stripe with precision.

• Rapidly diagnose and resolve billing issues and customer disputes to minimize service disruption.

Accounts Receivable, Credits & Collections

• Act as the primary liaison for all billing inquiries from Sales and Customer Success, handling credits, refunds, and invoice corrections from end to end.

• Oversee invoice creation, distribution, payment application and write-off processes.

• Proactively engage customers by phone and email to collect overdue balances and accelerate collections.

• Optimize cancellation workflows for departing customers manage account wind-down, generate final invoices, and analyze termination data for continuous improvement.

Churn Management, Forecasting & Analysis

• Identify churn drivers and develop forward-looking churn forecasts.

• Collaborate with Customer Success to flag at-risk accounts and deploy targeted retention strategies.

• Investigate churn cases, synthesize insights, and present both diagnostic metrics and prescriptive recommendations to the executive team.

Reporting & Business Analysis

• Produce monthly and quarterly dashboards covering receivables health, churn trends, and subscription performance.

• Translate data into actionable insights and deliver clear, concise presentations to the VP of Finance & Operations and senior leadership.

• Proactively refine operational workflows and strengthen internal controls to support rapid scale and audit compliance.

BREX Spend Governance

• Manage all employee BREX card activity, ensuring every transaction adheres to company expense policies.

• Recommend and enforce best practices to optimize expense controls and employee spend behavior.

This role owns the end-to-end billing and receivables engine, playing a pivotal part in reducing churn, maximizing revenue, and enabling our continued expansion.

What We Offer

• Competitive salary

• Hybrid work environment (4 days/week in our NYC office)

• Medical, dental, and vision benefits

• 401(k) plan

• Flexible PTO

• Opportunity to build at the ground floor of a high-growth, mission-driven company

Why Hatch

• Shape the future of AI-driven customer service

• Build alongside founders and leaders who value speed, ownership, and ambition

• Solve hard problems that impact real businesses and customers

• Join a team of builders who care about great engineering, fast execution, and each other