Jobs at Hatch

Develop and execute B2B content and organic social strategies across the buyer journey. Write, edit, and deliver content for web, campaigns, search, email, social, customer stories, video, events, and executive thought leadership. Establish messaging frameworks, SEO programs, editorial standards, and social calendars; manage agencies and community engagement; create multimedia narratives; and use performance data to improve traffic, engagement, conversions, leads, and pipeline influence.

Own technical discovery, demos, integration scoping, and implementation for complex customer accounts. Evaluate APIs and system constraints, assess integration feasibility and risk, produce technical scope documents, and lead handoffs and deployments through go-live. Monitor integration health, onboarding quality, and data accuracy while communicating tradeoffs to Sales, customers, Product, and Engineering. Use SQL to analyze deal complexity and onboarding performance, and maintain discovery processes and QA standards.

The Solutions Architect supports complex sales and implementations by leading technical discovery, evaluating CRM and API integrations, scoping technical complexity, delivering demos, and producing onboarding specifications. They own technical execution through go-live, collaborate with engineering, product, operations, account management, and sales, monitor integration health and onboarding performance, and communicate risks and tradeoffs. The role is hybrid in San Francisco and requires hands-on involvement across deals and deployments.

The Sales Engineer supports complex deals by leading technical discovery, demos, integration scoping, and technical documentation. They assess CRM, lead source, API, webhook, scheduling, call center, data synchronization, automation, and reporting requirements; advise on feasibility, risk, and pricing; and lead technically complex customer implementations through go-live. The role also performs post-launch health checks, monitors integration quality and onboarding metrics, maintains discovery resources, and communicates customer learnings to Product and Engineering.

The Sales Engineer supports complex sales by discovering customer integration requirements, leading technical demos, assessing technical risk, and producing scope documents. They coordinate handoffs to onboarding, own technical implementation through go-live, conduct post-launch health checks, monitor integration and onboarding metrics, and communicate tradeoffs to Sales, Product, Engineering, and customers. The role also requires maintaining integration discovery processes and using SQL to analyze deal and implementation performance.

Own end-to-end technical implementation of complex integrations: build n8n flows, direct API integrations, webhooks, and middleware; scope projects with sales; QA, monitor, and iterate on deployments; create reusable architecture patterns; surface product needs to R&D; act as a client-facing technical consultant including onsite visits.

Own and scale Hatch's partner program end-to-end: launch integrations, run co-marketing/co-sell campaigns, enable partners with collateral, coordinate partner events, create repeatable playbooks, maintain partner relationships, and track/optimize partner-driven pipeline and referral ROI.

Lead product strategy and execution for Hatch’s AI customer service platform. Manage and develop product managers, prioritize investments across competing roadmaps, balance revenue growth with customer trust, and drive innovation in agentic tooling. Partner closely with engineering, design, data science, finance, revenue, and go-to-market teams while leading cross-functional initiatives and communicating with executives.

Lead product strategy and execution for Hatch’s AI customer service platform. Manage and develop product managers, prioritize investments across competing roadmaps, balance monetization with customer trust, drive agentic tooling innovation, and collaborate with engineering, design, data science, finance, revenue, and go-to-market teams. Ensure rapid delivery, strong business outcomes, customer-centric decisions, and executive-level cross-functional alignment.

Build custom n8n flows, API integrations, webhooks, and middleware to implement complex, code-level onboarding and orchestration for enterprise SaaS clients. Scope projects with sales, own end-to-end technical onboarding, QA, monitoring, and feed recurring needs back to Product. Act as a client-facing technical consultant, including onsite visits, and create reusable integration patterns.

Lead and scale Hatch's demand generation engine across paid acquisition, lifecycle, partnerships, events, SEO/CRO, and website optimization. Manage a team and agencies, run experiments, build dashboards and attribution, use SQL/GA4/HubSpot/Salesforce to drive qualified pipeline and revenue, and align marketing with cross-functional stakeholders.