The Role
Manage billing and accounts receivable operations, ensuring accuracy and efficiency in billing processes, coordinating with teams, and leading automation initiatives.
Summary Generated by Built In
ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.
Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.
Let's build the future together!
WHY WE’RE LOOKING FOR YOU:
Retool is scaling quickly, and our revenue accounting and billing operations are scaling with it. To support our continued growth and maturity, we are looking for an AR & Billing Operations Manager to own our billing and collections operations.
This person will take full ownership of our billing operations, coordinate closely with extended team members, our customers and external partners, and serve as our point person for indirect tax compliance. We will also look to you to help us build processes, develop controls, and identify opportunities for automation that will help us scale. If you thrive in a fast-paced environment with high visibility amongst cross-functional partners, enjoy building scalable processes, and want to make a meaningful impact on a growing finance team, this role is for you.
WHAT YOU’LL DO:
As our AR & Billing Operations Manager, you will own the full accounts receivable and billing cycle — from sales order review through invoicing, cash application, and collections. You will serve as our internal expert on billing data flows across Salesforce, NetSuite, and Stripe, and act as the key liaison between Retool and our external indirect tax provider as we expand internationally. We will also look to you to build processes, develop controls, and identify opportunities for automation that will help us scale.
- Own end-to-end billing operations, ensuring accuracy and efficiency across the full billing cycle and appropriate segregation of duties in sales order processing
- Maintain strong AR health through proactive aging reviews, collections coordination with the sales team, and timely resolution of billing inquiries
- Lead quarter-end write-off recommendations and own AR reporting, including aging analysis, allowance for doubtful accounts, and related GL reconciliations
- Serve as the internal expert on data flows across Salesforce, NetSuite, and Stripe — identifying data integrity issues, managing recurring data transformation workflows, and driving toward more automated, scalable processes
- Reconcile payment processor data to the ERP, supporting both billing accuracy and indirect tax data needs
- Act as the primary liaison with our third-party indirect tax provider, validating data prior to return preparation and supporting VAT registrations and filings as we expand into new jurisdictions
- Partner cross-functionally with Revenue Operations, Sales, and Finance to resolve billing discrepancies, standardize procedures, and support month-end close
- Respond to billing and AR-related questions from internal stakeholders with professionalism and efficiency
- Support special projects as needed, including systems implementations, process redesigns, and automation initiatives
THE SKILLSET YOU'LL BRING:
- 6+ years of relevant experience in billing operations, accounts receivable, or finance operations at a high-growth SaaS company
- Bachelor's degree in Accounting, Finance, Business, or related field preferred
- Strong working knowledge of NetSuite, including sales order creation, data imports, and how billing data is structured within the ERP
- Proficiency in Salesforce and comfort navigating the data relationship between Salesforce and NetSuite, including identifying and resolving sync issues or data discrepancies
- Experience working with Stripe, including reconciling payment data to an ERP and understanding how it flows into billing and reporting workflows
- Genuinely tech-savvy and data-fluent — comfortable manipulating and transforming datasets and motivated to find smarter, more automated ways to handle recurring data tasks; strong Excel or Google Sheets required; SQL a plus
- Familiarity with indirect tax concepts (US sales tax, VAT) and experience coordinating with external tax advisors a strong plus
- Strong organizational skills; a detail-oriented self-starter with the ability to work independently, manage multiple priorities, and drive continuous improvement
- Excellent communication skills, both written and verbal, with the ability to partner cross-functionally and engage external stakeholders effectively
- Prior experience in a start-up or high-growth environment preferred
For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
The base pay range for this role is $126,500 – $156,200 per year.
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
Skills Required
- 6+ years of experience in billing operations, accounts receivable, or finance operations
- Bachelor's degree in Accounting, Finance, Business, or related field
- Strong knowledge of NetSuite
- Proficiency in Salesforce
- Experience working with Stripe
- Strong Excel or Google Sheets skills
- Familiarity with indirect tax concepts
- Excellent communication skills
- Prior experience in a start-up or high-growth environment
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The Company
What We Do
Retool is a development platform for building business software. Users can visually design apps that interface with any database or API, and switch to code to customize how their apps look and work. With Retool, developers ship more apps and move their business forward—all in less time. Thousands of teams at companies like Amazon, DoorDash, Peloton, and Brex collaborate around custom-built Retool apps to solve internal workflows. We're just getting started and growing quickly—join us!
Why Work With Us
Retools are solution drivers—whether fixing a button misalignment or enabling customers to build with the newest AI technologies, we wear many hats and act like owners. Our small teams work on big problems, pushing hard and moving quickly to create outsized impact. We hold each other accountable and celebrate together when we get it right. Join us!
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