At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Bilingual Customer Service Representative? Globe Life is looking for a Bilingual Customer Service Representative to join the team!
In this role, you will be responsible for providing professional, responsive customer service to English and Spanish-speaking policyholders and agents. You will answer questions about insurance policies, process account requests, resolve customer concerns, and ensure accurate and timely service. You will also support daily operations and help maintain a positive customer experience through clear communication, attention to detail, and effective problem-solving.
This is a remote / work-from-home position.
What You Will Do:
- Respond to incoming calls, return calls, and answer emails from policyholders and agents in English and Spanish, providing accurate information and professional service.
- Address customer questions and concerns, research complaints, and identify appropriate solutions to resolve issues effectively.
- Process daily policyholder and agent requests, including policy account changes, with accuracy and attention to detail.
- Maintain knowledge of company insurance products, policies, procedures, and processing guidelines through ongoing training.
- Support daily department workflows by scanning, indexing, and organizing documents and requests in OnBase to ensure timely processing.
- Assist with preparing, distributing, and mailing customer correspondence generated by the Customer Service team.
- Monitor customer interactions and account activity for potential trends, issues, or fraudulent activity, and assist with agent practice investigations as needed.
- Conduct complaint research, follow up on outstanding issues, and support timely resolution.
- Complete assigned projects and additional departmental tasks within established deadlines.
What You Can Bring:
- A high school diploma or equivalent.
- One to two years of customer service experience.
- Strong verbal and written communication skills in both English and Spanish, with the ability to explain policy information and resolve customer concerns clearly and professionally.
- Excellent analytical and problem-solving skills, with strong attention to detail and a commitment to accuracy.
- Ability to manage multiple responsibilities, prioritize tasks, and consistently meet deadlines.
- Ability to work effectively under pressure while maintaining a positive, helpful, and professional attitude.
- Strong integrity, sound judgment, and the ability to maintain confidentiality when handling sensitive customer information.
- Ability to work independently while collaborating effectively with team members and supporting department goals.
- Proficiency in Microsoft Word and Excel is preferred.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- High school diploma or equivalent
- One to two years of customer service experience
- Strong verbal and written communication skills in English and Spanish
- Ability to explain policy information and resolve customer concerns clearly and professionally
- Strong analytical and problem-solving skills
- Strong attention to detail and commitment to accuracy
- Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines
- Ability to work effectively under pressure while maintaining a positive and professional attitude
- Strong integrity, sound judgment, and ability to maintain confidentiality
- Ability to work independently and collaborate effectively with team members
- Proficiency in Microsoft Word and Excel
- Reliable and predictable attendance
- Ability to work full time and/or part time based on position specifications
Globe Life Compensation & Benefits Highlights
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Retirement Support — Retirement programs are described as a standout, combining a company-matched 401(k) with a traditional pension. Company materials and current postings indicate both are available to eligible employees.
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Parental & Family Support — Paid maternity and parental leave at full pay is highlighted as part of the package. Feedback suggests these offerings contribute meaningfully to family-friendly policies.
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Wellbeing & Lifestyle Benefits — A broad set of extras—such as counseling/EAP resources, financial and legal assistance, fitness/wellness programs, and education support—expands the package beyond core insurance and retirement. These additions are presented as part of a comprehensive benefits suite.
Globe Life Insights
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
