POSITION RESPONSIBILITIES:
Analyze first reports and promptly contact insured/claimants.
Effectively evaluate contract language and identify coverage issues.
Promptly and appropriately develop the file to provide accurate and timely investigation and loss analysis.
Maintain an active file diary to move file toward resolution.
Establish accurate and timely reserves.
Recognize and pursue recovery.
Adhere to all statutory and regulatory fair claims practices.
Recognize and identify potential fraudulent claims.
Effectively manage the use, work product and expenses of outside vendors.
Effectively evaluate claim facts and negotiate claim settlements.
Develop and maintain strong business relationships with internal and external customers.
Serve as a technical resource to lesser experienced Adjusters on the team.
Successfully contribute to the development and delivery of the team’s goals, objectives and results.
Supports workload surges and/or Catastrophe Operations as needed to include working overtime during designated CATs.
KNOWLEDGE, SKILLS & ABILITIES:
Full knowledge of insurance contracts, investigation techniques, legal requirements and insurance regulations.
Ability to work effectively in teams and with a wide variety of people.
An aptitude for evaluating, analyzing, and interpreting information.
Excellent skills in the areas of:
Customer service
Investigation techniques
Organization
Time management and the ability to multi-task
Verbal and written communication
Negotiation and reserving
Innovative thinking
Current Claims Adjuster licenses in one or more states preferred but must be willing to obtain additional state licensures.
EXPERIENCE & EDUCATION:
Bachelor’s Degree or equivalent experience required.
Skills Required
- Bachelor's degree or equivalent experience
- Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
- Ability to evaluate, analyze, and interpret information
- Strong customer service skills
- Strong investigation, organization, time management, multitasking, communication, negotiation, and reserving skills
- Current claims adjuster license in one or more states
- Willingness to obtain additional state licenses
- Ability to work overtime during designated catastrophe operations
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What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
