It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Accelerate your career. Join the organization that's driving the world's technology and shape the future.
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com
Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!
Job Description:
As an Associate III, Sales Support you will play a key role in ensuring smooth order processing and supporting the sales team. Your responsibilities include:
Order Entry & Management
Process customer orders efficiently and accurately.
Verify product availability, pricing, and delivery timelines.
Review and validate order details to ensure compliance with company policies.
Order releasing
Sales Support
Provide administrative support to inside sales representatives.
Coordinate with sales management and customer service to handle order changes and escalations.
Account Monitoring
Track overall account activity for assigned customer groups.
Generate reports on market conditions, sales performance, and team metrics.
Collaboration & Communication
Work cross-functionally with internal teams
Communicate order status and updates to stakeholders.
Handle routine issues and escalate complex ones when needed.
Qualifications:
College graduate of course; if High School Diploma, should have at least 3 years functional experience.
Preferably with at least 1 year Order Management experience, or Customer Service BPO experience
Background in supply chain or IT distribution industry is a huge advantage
Good English communication skills
Knowledgeable with MS Excel, CRM, or Zendesk
Willing to work on night shift (Canada time zone) and 10 days RTO/monthly
#LI-Hybrid
Skills Required
- College graduate or at least 3 years functional experience if High School Diploma
- At least 1 year Order Management or Customer Service BPO experience
- Background in supply chain or IT distribution industry
- Good English communication skills
- Knowledgeable with MS Excel, CRM, or Zendesk
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
