Jobs at Ingram Micro

Drive national Displays category growth through strategic business development, consultative solution selling, partner and vendor relationship management, account expansion, forecasting, and pipeline management. Use market intelligence and sales data to identify opportunities, increase revenue, support go-to-market strategies, promote Xvantage adoption, and conduct business reviews and presentations. The role requires approximately 25% domestic travel and collaboration with reseller partners, customers, vendors, and internal teams.

Provides technical guidance and enablement to partners across cloud, networking, AI, and infrastructure solutions. Collaborates with sales teams on customer opportunities, explains complex technical concepts, builds relationships with technical stakeholders, and strengthens partner capabilities. The role requires pre-sales, solutions engineering, or technical consulting experience, enterprise technology knowledge, clear communication, curiosity, collaboration, and problem-solving skills.

Designs, develops, tests, debugs, and implements operating system components, software tools, and utilities. Defines systems software requirements, establishes engineering standards, monitors system improvements, and resolves complex technical and business problems. Works independently, leads significant initiatives, coaches junior professionals, and influences policies and procedures.

Presales professional designing and delivering RPA and Agentic AI solutions: gather requirements, design architectures, run demos/workshops/POCs, prepare proposals, and support RFP responses while collaborating with sales and partners.

Leads the global L3 Escalations function, managing high-severity customer incidents and coordinating support, operations, sales, vendors, and product teams. Owns escalation processes, severity definitions, SLAs, incident response standards, executive communications, customer recovery plans, and service resolution. Advocates for customers during critical issues while coaching and developing escalation associates and improving accountability and resolution pathways.

Principal technical engineer responsible for resolving complex cross-platform issues, leading root-cause investigations, and improving reliability, observability, automation, and supportability across enterprise platforms. Partners with Engineering, Product, SRE, Cloud Operations, and support teams to implement durable corrective actions, develop diagnostic standards, validate AI-assisted workflows, lead major incidents, mentor engineers, and influence technical strategy without direct authority.

Owns senior technical relationships with assigned partners and leads complex AWS presales efforts. The role guides solution strategy, validates architectures, develops and approves Statements of Work, manages technical and delivery risks, and ensures architectural integrity. It collaborates with Sales, Services, Delivery, and Architecture teams while mentoring Sales Engineers and advising partners on AWS infrastructure, security, networking, identity, and resiliency solutions.

Develops business strategies and opportunities with new and existing customers. Builds relationships, positions and sells advanced solutions, programs, and services, and analyzes market, competitive, financial, and sales information to identify viable partnerships, markets, products, and growth opportunities. Work is closely supervised and follows established policies and procedures.

Sell and promote a product/service portfolio in UAE and emerging markets. Act as liaison between vendors and the organization, provide consultative services, implement and drive vendor programs, marketing, and training. Work independently on moderate to complex projects; requires a four-year degree (or equivalent) and three years' functional experience with at least one year in the position.

The Product Manager will manage vendor relationships, handle sales operations, deploy marketing strategies, analyze market trends, and conduct product training.

Presales role to design and deliver UiPath and Agentic AI automation solutions. Engage with sales and technical teams to gather requirements, design architectures, run demonstrations, workshops and POCs, prepare technical proposals and RFP responses, and stay current on RPA and generative/agentic AI technologies.

The Director of Customer Experience is responsible for defining and driving the customer experience strategy, ensuring alignment with AI and automation, while owning end-to-end customer journeys and KPIs.

Drive adoption and value realization of Ingram Micro platforms (Xvantage, CRM, IDA, Zendesk) across regions. Support business transformation, standardize processes and operating models, coach leaders and teams, track KPIs, and translate global platform strategy into local execution to improve sales productivity and operational efficiency.

Processes and tracks customer orders from confirmation through delivery, ensuring accuracy and timely fulfilment. Provides first-level post-sales support, coordinates with sales, logistics, vendors, and customers, maintains records, and assists with basic billing and data-entry tasks. The role also contributes to process improvements and customer experience while developing skills in operations and technology distribution.

Owns and grows a strategic technology vendor portfolio as a mini business within Ingram Micro. Responsibilities include managing vendor relationships, developing business plans, coordinating sales and marketing activities, building revenue pipelines, optimizing pricing and rebates, managing inventory, controlling profitability, identifying new vendors and market opportunities, and aligning product strategy with customer and company objectives.

Manages end-to-end vendor marketing claims, including reviewing billing packets and Proofs of Execution, preparing marketing plans, submitting claims, tracking status, investigating rejections, coordinating resubmissions, and maintaining accurate records and reports. The role collaborates with internal teams, partners, and vendors to resolve documentation issues, comply with vendor requirements, improve approval rates, and enhance claims-processing efficiency.

Manage vendor marketing claims from documentation review and submission through tracking, reconciliation, rejection resolution, resubmission, and fund recovery. Review invoices, proofs of execution, purchase orders, and billing packets; maintain claim trackers and reporting; coordinate with internal teams, partners, and vendors; ensure compliance with vendor requirements and deadlines; and identify process improvements. The role requires strong analytical, organizational, communication, documentation-validation, and Microsoft Excel skills.

Manages end-to-end vendor marketing claims, including reviewing invoices and Proofs of Execution, preparing marketing plans, submitting claims, tracking statuses, investigating rejections, coordinating corrections, and maintaining reporting. Ensures compliance with vendor requirements, improves claim accuracy and recovery rates, and collaborates with internal teams, partners, and vendors. The role requires strong documentation review, analytical, communication, organizational, and deadline-management skills.

Submit, track, reconcile, and close vendor marketing claims through designated portals and internal systems. Review documentation and data for accuracy, maintain claim trackers, distribute standard reports, support audit requirements, and escalate discrepancies. The role follows SOPs and compliance procedures while collaborating with internal stakeholders, managing deadlines, and adapting to changing vendor requirements and systems.

Supports vendor marketing claims by submitting documentation through portals, tracking approvals, reconciling claim data, maintaining records, distributing predefined reports, and following SOPs and compliance requirements. The role requires accurate data validation, strong organization, collaboration, and timely status updates while managing multiple claims and adapting to changing systems and vendor requirements.