Our Opportunity
Chewy Health is seeking a strategic Associate Director, Veterinary Services - Medical Operations to lead the management, expansion, and performance of our remote veterinary care services. This leader will take charge of coordinating all aspects of the healthcare groups responsible for clinical quality, virtual care delivery, and program implementation. These programs include telemedicine, triage, and emerging virtual care offerings.
You will develop scalable virtual plans for medical operational excellence. These strategies will align with business priorities, clinical excellence, customer experience, and team member engagement. You will partner closely with cross-functional teams to translate business goals into scalable medical operations strategies that support balanced growth and excellence in patient care.
You are a leader who thrives in a fast-paced evolving environment, enjoys building and scaling programs; and is passionate about advancing veterinary medicine through technology-enabled care.
What You'll Do
- Lead the overall medical operations strategy, implementation, and success of virtual care delivery across remote consultations, patient assessment, and future virtual care programs.
- Provide medical leadership, mentoring, and development to managers and teams leading medical quality, clinical standards, veterinary professional development, operational workflows, and care delivery infrastructure.
- Develop and implement a comprehensive virtual medical management plan that aligns with organizational goals and fosters balanced growth.
- Coordinate the implementation, optimization, and governance of standards of care, SOPs, workflows, and processes that enable efficient, consistent, and high-quality care delivery.
- Establish strong cross-functional partnerships to ensure effective planning, alignment, and execution of central initiatives.
- Partner with Workforce Management to inform staffing strategies, capacity planning, and service-level performance.
- Monitor industry trends, competitive activity, regulatory considerations, and developing technologies to find opportunities for innovation, differentiation, and growth.
- Foster a culture of accountability, collaboration, continuous improvement, clinical excellence, and customer-centric care.
What You'll Need
- Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent veterinary medical degree in good standing.
- Minimum 10 years of clinical practice experience.
- 8+ years of progressive leadership background in veterinary medicine or related service organizations.
- 5+ years of experience leading managers and high-performing veterinary teams.
- Strong understanding of quality management, clinical operations, performance metrics, and continuous improvement methodologies.
- Experience bringing to bear data, analytics, and operational insights to drive decision-making and business outcomes.
- Outstanding leadership, communication, collaborator management, and influencing skills.
- Strong business insight and experience balancing customer experience, medical quality, employee involvement, and operational performance.
- Ability to navigate ambiguity, prioritize effectively, and lead in a rapidly evolving environment.
- The position is intended to be remote, but the role will require travel (25%).
Bonus
- Experience in veterinary telemedicine or technology-enabled healthcare services.
- Board certification in a recognized veterinary specialty.
- Experience managing geographically distributed or remote teams.
The base salary range for this role is $137,500 - $221,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members will be eligible for an annual PTO. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy Vet Care is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Doctor of Veterinary Medicine (DVM/VMD) degree or equivalent veterinary medical degree in good standing.
- Minimum 10 years of clinical practice experience.
- 8+ years of progressive leadership background in veterinary medicine or related service organizations.
- 5+ years of experience leading managers and high-performing veterinary teams.
- Strong understanding of quality management, clinical operations, performance metrics, and continuous improvement methodologies.
- Experience bringing to bear data, analytics, and operational insights to drive decision-making and business outcomes.
- Outstanding leadership, communication, collaborator management, and influencing skills.
- Strong business insight and experience balancing customer experience, medical quality, employee involvement, and operational performance.
- Ability to navigate ambiguity, prioritize effectively, and lead in a rapidly evolving environment.
- Role will require travel (25%).
- Experience in veterinary telemedicine or technology-enabled healthcare services.
- Board certification in a recognized veterinary specialty.
- Experience managing geographically distributed or remote teams.
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
