Our Opportunity:
Chewy is looking for a UKG Solution Manager to join our Labor Solutions team. In this role, you will serve as the domain expert for UKG Configuration and Support, including Time and Attendance, Scheduling, Reporting, Attendance, and Accruals. This role will support and drive the implementation of new functionality and enhancements by understanding end user needs, developing business and functional requirements, building streamlined and effective processes, supporting technical design, testing and deployment to provide a best in class user experience.
You will partner across functional business teams, translating complex business needs to effective solution design recommendations, ensuring data, configuring and security meet requirements. This role will use your deep functional expertise to understand process and systems requirements and contribute to the development, testing and deployment activities for WFM technology as part of the Labor Solutions team.
Current permanent U.S. work authorization is required.
What you'll do:
- Define and shape the business process architecture within your defined areas of responsibility
- Act as primary authority on UKG ProWFM configurations within defined area(s) of responsibility; combining expert-level proficiency in the systems and solutions with the understanding the functional business processes
- Communicate clearly and collaborate with Collaborators to turn broad requirements into recommended solutions and deliverables
- Support feature releases and issue resolution within defined area(s) of responsibility, working with business users, IT, vendors and other support teams to define scope, prioritize, plan and implement system changes and enhancements
- Document requirements and technical specifications to support our solution landscape and HR and WFM organizational needs for systems implementation, upgrades, and process improvements
- Develop project plans using data gathered, constraints, and probable consequences. Ensure alignment to project schedule and other specifications
- Manage project deliverables and breakthroughs and specified project tasks
- Identify test scenarios, develop test scripts, and provide key support in Systems Integration Testing (SIT)
- Work directly with collaborators to identify, analyze, design, test and implement new solutions or improvements to existing solutions
- Help review communication and training materials in support of system navigation and changes
- Document the landscape and design to facilitate maintenance, in partnership with IT
- Conduct high level needs analysis and recommend service improvements to increase the efficiency of the systems
- Review releases for new functionality and optimize existing processes and integrations accordingly
- Develop and maintain awareness of HR and WFM industries to ensure compliance with policies and procedures
- Participate in scheduled and ad hoc training in order to improve policy and process acumen
- Provide day-to-day thought leadership, and train and mentor testers and program managers in UKG
- Review communication and training materials to ensure technical accuracy, assist where necessary to develop communication and training materials in support of system navigation and changes
- Partner with business collaborators to address system, interface, data and vendor issues
- Mentor team by providing guidance allowing them to learn new skills and functional areas
What you'll need:
- Bachelor's degree in Industrial Engineering, Computer Science, Human Resources, Business Administration or related field or equivalent experience
- 3-5 Years of UKG experience. Must have deep knowledge of UKG ProWFM; certifications in modules is a plus
- Knowledge of downstream integrations to gauge impact of changes, triage and remedy incidents and/or scope level of effort for new initiatives.
- Good communication and organizational skills - able to translate between technical and business groups, bring forward a vision or opinion
- Demonstrated attention to detail and accuracy with ability to design and develop solutions to meet business needs creatively
- Comfort with leading multiple tasks and projects simultaneously, prioritize decisions and tasks effectively, and thrive in a fast-paced, dynamic environment
- Expertise in agile software development methodologies and their adoption within teams
- The utmost passion for both technology and leadership
- Customer Service focused approach to interactions with business partners and employee user community
Bring your skills. Make an impact. Apply today!
#LI-SA2
The base salary range for this role is $100,000 - $176,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Current permanent U.S. work authorization
- Bachelor's degree in Industrial Engineering, Computer Science, HR, Business Administration or equivalent experience
- 3-5 years of UKG experience with deep knowledge of UKG ProWFM
- Certifications in UKG modules
- Knowledge of downstream integrations to assess impact, triage incidents, and scope initiatives
- Experience documenting business and technical requirements and developing technical specifications
- Experience identifying test scenarios, developing test scripts, and supporting Systems Integration Testing (SIT)
- Expertise with agile software development methodologies
- Strong communication and organizational skills; translate between technical and business groups
- Ability to lead multiple projects, prioritize effectively, and work in a fast-paced environment
- Customer-service focused approach to interactions with business partners and users
- Experience mentoring and training testers and program managers on UKG
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
