Role Overview
The Accounts Payable Analyst is responsible for reviewing, validating, and resolving recovery claims identified by third-party post-payment auditors, while also proactively identifying recovery opportunities internally. The role collaborates with vendors, Category Managers, Vendor Rebates, Accounts Payable, and Finance to address discrepancies, optimize recoveries, and implement controls to prevent recurring issues.
This position blends traditional AP expertise with analytical and audit-focused responsibilities, supporting both cash recovery and continuous improvement initiatives.
What You'll Do:
Key Responsibilities
- Review and validate recovery claims submitted by third-party post-payment auditors ensuring compliance with company policy and recovery eligibility criteria.
- Ensure claims are supported by appropriate documentation, including invoices, payments, contracts, and pricing details; approve, reject, or request clarification as needed.
- Partner with vendors and Category Managers to review claims, clarify discrepancies, and support negotiations.
- Leverage Oracle, Snowflake, to review data
- Work directly with vendors to negotiate refunds, credits, or offsets
- Track and manage claims from identification through resolution, monitoring claim status, recoveries, and resolution timelines while coordinating cross-functionally with Accounts Payable, Legal, and Finance to resolve disputes and support timely outcomes.
- Analyze recurring post-audit findings to uncover underlying process, system, or vendor-related root causes. Assess patterns across transactions, suppliers, and business units to distinguish one-off errors from systemic issues. Translate findings into actionable insights that support process improvements, control enhancements, and prevention of future overpayments.
- Ensure recoveries are accurately applied and recorded in the Oracle
- Own and maintain detailed post-audit recovery dashboards and tracking tools to monitor identified claims. Use dashboards to surface trends, root causes, and recurring issues to support continuous process improvement.
- Prepare and distribute regular reporting on post-audit activity, including identified claims, recovered amounts, and open claim aging. Analyze aging trends to prioritize follow-up, escalate stalled recoveries, and ensure timely resolution. Provide clear summaries and insights to stakeholders to support financial accuracy, cash recovery performance, and audit transparency.
- Partner cross-functionally with Internal Audit and Finance leadership to support ad-hoc and recurring reporting requests related to post-audit findings and recoveries.
What You'll need:
Education & Experience
- Bachelor's degree in accounting, Finance, Business, or a related field
- 2-5 years of experience in one or more of the following areas:
- Accounts Payable
- Internal or external audit
- Recovery audit or payment accuracy
- Financial operations
- Strong understanding of Accounts Payable processes, invoice lifecycle, payment controls, and post-payment audit principles
- Ability to interpret and apply contracts, pricing terms, and vendor agreements
- Skilled in professional negotiation, issue resolution, and maintaining productive vendor relationships
- Clear, professional communication with internal stakeholders and external vendors
- Advanced proficiency in Excel (VLOOKUP/XLOOKUP, pivot tables, complex formulas, reconciliations)
- Experience with SQL coding (Snowflake)
- Experience working with ERP systems (Oracle or similar platforms)
- Ability to analyze large datasets and identify anomalies, trends, and recovery opportunities
- Ability to root causes and systemic process issues.
- Exposure to AI- or automation-driven audit or analytics tools a plus
- Strong analytical, investigative mindset with high attention to detail and accuracy.
Core Competencies
- High attention to detail and accuracy
- Strong analytical and critical-thinking skills
- Ability to manage multiple claims or audits simultaneously
- Persistence and accountability in driving recoveries to completion
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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Skills Required
- Bachelor's degree in Accounting, Finance, Business, or related field
- 2-5 years experience in Accounts Payable, internal/external audit, recovery audit, or financial operations
- Strong understanding of Accounts Payable processes, invoice lifecycle, payment controls, and post-payment audit principles
- Ability to interpret and apply contracts, pricing terms, and vendor agreements
- Skilled in professional negotiation, issue resolution, and maintaining vendor relationships
- Clear, professional communication with internal stakeholders and external vendors
- Advanced proficiency in Excel (VLOOKUP/XLOOKUP, pivot tables, complex formulas)
- Experience with SQL coding (Snowflake)
- Experience working with ERP systems (Oracle or similar)
- Ability to analyze large datasets and identify anomalies, trends, and recovery opportunities
- Ability to identify root causes and systemic process issues
- Experience maintaining dashboards and producing regular post-audit recovery reporting
- Exposure to AI- or automation-driven audit or analytics tools
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Employees engage in a combination of remote and on-site work.
