Our Opportunity:
Chewy is on a mission to become the most trusted and convenient destination for pet parents everywhere. To fulfill that mission as an Associate Director Human Resources Business Partner, you will collaborate across the business to drive organizational effectiveness and talent engagement with an emphasis on leading culture change at scale while enabling leaders to build, lead, and develop a diverse, high performing team. As the listening mechanism to and from the business, you will drive cultural initiatives, performance management, engagement, retention, and career development all in an effort to inspire our people to love where they work. To be successful, you must be both strategic and hands-on, motivated by the challenge to build culture at scale, and dedicated to crafting customer-centric HR solutions that ensure Chewy's long term success. This position will sit in our Plantation, FL, Boston, MA, or Seattle, WA offices.
What You'll Do:
- Implement overall HR strategies for Fulfillment HR Operations, driving a high-performing, highly engaged culture
- Work alongside HR leaders supporting Fulfillment Operations to collaboratively complete the long-term vision for key talent initiatives that consistently improve effectiveness and help us achieve our business goals
- Drive future organizational design and change management initiatives to help maintain a high-performing, motivated, and impactful team
- Engage with HR COEs and business leaders to build and complete timely, effective, and scalable people programs and processes which will support the business. These include (but are not limited to) team member relations, leadership development, talent assessment, building our hiring brand, diversity planning and organizational planning
- Complete long-range growth planning that impacts the engagement, performance, training, development, and retention of our workforce
- Partner with leaders to understand and anticipate hiring and development needs against the capabilities needed to deliver strategic objectives and support overall business goals
- Promote our company's Operating Principles throughout the organization
- Ensure organizational compliance with all Federal and State laws
- Position may require travel
What You'll Need:
- 7+ years of progressive HR Business Partner experience in fast-paced, high rate-of-change environments
- Bachelor's degree and/or Masters in a relevant field and appropriate HR certifications
- Demonstrable ability to influence and lead change with leaders
- Experience with aligning people strategy with business goals and growth
- Proven success in delivering high-impact people operations programs around performance management, culture, team member engagement and retention
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The base salary range for this role is $137,500 - $221,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 7+ years of progressive HR Business Partner experience in fast-paced, high rate-of-change environments
- Bachelor's degree and/or Master's in a relevant field and appropriate HR certifications
- Demonstrable ability to influence and lead change with leaders
- Experience aligning people strategy with business goals and growth
- Proven success delivering people operations programs around performance management, culture, engagement, and retention
- Knowledge of and ability to ensure organizational compliance with Federal and State employment laws
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
