Associate Business Systems Analyst - E-File Operations

Position Title:

Efile Operations Analyst

Reports To:

Director of Software Development

Location:

Kennesaw, GA (Hybrid)
- Training: Approximately 2 weeks on-site
- Post-training schedule:
  - On-site: Tuesday & Wednesday
  - Remote: Monday, Thursday & Friday

Position Summary

The Efile Operations Analyst ensures the accuracy, timeliness, and reliability of electronic filing (efile) operations across internal systems and external vendor platforms. This role involves evaluating stakeholder data requests, composing and tuning operational queries, monitoring system health, and collaborating with internal teams and external agencies to resolve issues and improve processes.

Key Responsibilities

• Evaluate and clarify stakeholder data requests
• Propose database queries, jobs, distribution methods, and data visualizations
• Compose, tune, run, and schedule queries to monitor efile statuses, bank enrollments, taxpayer bank applications, and related systems
• Proactively identify delays or errors in internal and external vendor systems
• Communicate with banks, IRS, and state tax agencies to request data and resolve outstanding issues
• Collaborate with internal teams to test and validate operational reporting changes
• Recommend system enhancements to reduce monitoring overhead and exceptions

Required Skills & Qualifications

• Proficiency in Oracle and MS SQL Server query syntax
• Superior communication skills for cross-functional collaboration
• Strong documentation skills to convert tribal knowledge into clear, actionable processes

Additional Requirements

• Willingness to work nights and weekends occasionally
• Ability to complete approximately 2 weeks of on-site training in Kennesaw, GA
• Commitment to hybrid work schedule post-training

Preferred Qualifications

• Experience in operational monitoring within financial or tax-related systems
• Familiarity with support of SaaS operational environments
• Familiarity with scripting or programming languages (PowerShell, DAX, PowerQuery/M, R, .Net, Python, etc)
• Familiarity with data visualization tools and reporting platforms

Competencies

• Analytical Thinking
• Problem Solving
• Collaboration & Communication
• Process Orientation

About Wolters Kluwer

Wolters Kluwer is a global leader in professional information, software solutions, and services for clinicians, accountants, lawyers, and tax professionals. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology.

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process. 

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.