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temperature-controlled standards, USDA inspection compliance, and FSMA Sanitary Transportation rules are met. Additionally, they proactively identify and mitigate cargo theft, carrier fraud, and high-risk carriers to protect perishable load value and support front-line sales velocity.
You will streamline carrier onboarding, verify driver temperature-controlled experience, and support load-level approvals. Success in this role means maintaining a top-tier produce carrier network, reducing claim exposures, and ensuring data integrity across high-value/high-risk lanes.
What You'll Do
Carrier Verification: Lead the verification and onboarding process specifically for produce carriers, ensuring compliance with cold-chain protocols, reefer unit certification, and FSMA Sanitary Transportation Rule requirements.
Proactive Network Vetting: Utilize internal tools and third-party monitoring services to proactively identify and remove non-compliant, fraudulent, or high-risk produce carriers from the network.
Prospect Qualification: Accelerate business growth for Arrive Fresh by efficiently vetting sales-prospect reefer carriers, maintaining operational momentum, and confirming execution of the Arrive Fresh produce addendum.
Real-Time Status Updates: Update and maintain carrier compliance systems to reflect real-time status changes, including reefer equipment checks, safety alerts, and authority revocations.
Profile Reviews: Conduct detailed reviews of carrier profiles, verifying temperature recording capabilities and produce handling history to support network expansion.
Carrier Data Accuracy: Ensure high data accuracy to support produce operational efficiency and risk management, verifying contact information, temperature monitoring protocols, and insurance coverages.
HVHR Alignment: Ensure Fresh carriers meet Arrive's High-Value/High-Risk (HVHR) vetting standards, authority checks, and produce-specific restrictions.
Industry Reporting & Fraud Prevention: Review industry reports (FreightGuard, WatchDog, etc.) to flag fraudulent actors, double-brokering, or fictitious pickups targeting produce shipments.
Temperature & Seal Protocols: Implement and monitor strict adherence to seal integrity, temperature recorder protocols, and cold-chain security requirements.
Sales & Ops Liaison: Respond to escalations, clarify produce-specific compliance protocols, and provide rapid resolution to keep sales and ops teams moving quickly.
SOP Maintenance: Build and update compliance-related Standard Operating Procedures (SOPs) for produce carrier onboarding, vetting standards, and decertifications.
Process Enhancements: Propose enhancements based on carrier feedback, audit findings, and regulatory updates impacting reefer and produce transportation.
Industry & Regulatory Tracking: Stay current with FMCSA policy changes, PACA updates, and cold-chain technology trends to adjust internal compliance workflows accordingly.
Carrier Onboarding & Cold Chain Qualification
System Maintenance & Fresh Data Integrity
Real-Time Monitoring & Fraud Prevention
Cross-Functional Support & SOP Development
Continuous Process Improvement
Qualifications
Bachelor's degree or equivalent from an accredited educational institution.
2+ years of experience in carrier compliance, risk management, or transportation operations, with exposure to produce/perishable freight or reefer shipping.
Working knowledge of FMCSA regulations, carrier onboarding practices, insurance requirements, and FSMA Sanitary Transportation Rule standards.
Prior experience within a freight brokerage environment strongly preferred.
Solid understanding of FMCSA regulations, carrier vetting practices, and cargo insurance requirements.
Proven ability to lead and develop a team in a fast-paced, deadline-driven environment.
Strong moral and ethical compass, demonstrating integrity and trustworthiness.
Excellent interpersonal and communication skills, with the ability to influence stakeholders at all levels.
Strong analytical and problem-solving skills, with sound judgment under time pressure.
Strong attention to detail and organizational skills.
The Perks of Working With Us
- Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
- Invest in your future with our matching 401(k) program.
- Build relationships and find your home at Arrive through our Employee Resource Groups.
- Enjoy office wide engagement activities, team events, happy hours and more!
- Leave the suit and tie at home; our dress code is casual.
- Work in the booming city of Austin, TX – we are in a convenient location close to the airport and downtown.
- Park your car for free on site!
- Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew.
- Sweat it out with the team at our onsite gym.
- Maximize your wellness with free counseling sessions through our Employee Assistance Program
- Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
- Receive 100% paid parental leave when you become a new parent.
- Get paid to work with your friends through our Referral Program!
- Get relocation assistance! If you are not local to the area, we offer relocation packages.
Skills Required
- Bachelor's degree or equivalent from an accredited educational institution
- 2+ years of experience in carrier compliance, risk management, or transportation operations
- Exposure to produce, perishable freight, or reefer shipping
- Working knowledge of FMCSA regulations
- Knowledge of carrier onboarding practices
- Knowledge of insurance requirements and cargo insurance
- Working knowledge of FSMA Sanitary Transportation Rule standards
- Prior experience within a freight brokerage environment
- Ability to lead and develop a team in a fast-paced, deadline-driven environment
- Strong moral and ethical compass, integrity, and trustworthiness
- Excellent interpersonal and communication skills
- Ability to influence stakeholders at all levels
- Strong analytical and problem-solving skills
- Sound judgment under time pressure
- Strong attention to detail and organizational skills
What the Team is Saying
Arrive Logistics Compensation & Benefits Highlights
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Healthcare Strength — Feedback suggests health insurance is generally viewed positively, with mentions of comprehensive medical, dental, and vision coverage and strong sentiment toward the health plan.
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Parental & Family Support — Feedback suggests paid parental leave, including 100% paid leave references, is a standout element that enhances perceived family support.
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Leave & Time Off Breadth — Feedback suggests PTO, holidays, and wellness days are offered, with several noting generous aspects even as experiences vary by team and role.
Arrive Logistics Insights
What We Do
Arrive Logistics is a top 4 American truckload brokerage headquartered in Austin, Texas, with 10 locations across North America. Founded in 2014, Arrive delivers unparalleled service and custom strategic solutions to a diverse network of globally recognized brands and vetted carriers. Arrive has 2,000 employees, 5,500 customers, and 10,000 core carriers in its network. The Company has been recognized for its service excellence by more than 50 enterprise shippers in the trailing 36 months. At Arrive, 'We Deliver, So You Can.“ For more information, visit www.arrivelogistics.com.
Why Work With Us
We are an ambitious, high-growth company that pushes the limit of what’s possible for our team and partners. In only 10 years, Arrive surpassed 30,000 competitors to become a Top 7 truckload brokerage — and we’re just getting started. We are on track to break into the Top 5 by 2025 and the Top 3 by 2026.
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