Charter Communications, Inc. (NASDAQ:CHTR), a leading broadband connectivity company operating under the Spectrum brand, with services available to more than 57 million homes and businesses in 41 states. Over an advanced communications network, supported by a 100% U.S.-based workforce, the Company offers a full range of state-of-the-art residential and business services including Spectrum Internet®, TV, Mobile and Voice.
Spectrum's Field Operations business unit
Our Field Operations team is responsible for building, upgrading, maintaining, and connecting customers to our advanced, always on, hybrid coaxial-fiber (HFC) and fiber network.
AVP Field Operations - Louisiana
(Note: This is position is based in Baton Rouge and requires travel throughout Louisiana)
The AVP Field Operations is responsible for a workforce of over 500 employees, ensuring they are well-trained, motivated, and ready to deliver exceptional service.
Major Responsibilities
- Oversees all field service, plant maintenance and construction activities for the Louisiana Area.
- Develop and execute plans to achieve operational and financial goals and standards set by regional and corporate leadership.
- Develop appropriate staffing, work productivity, and quality standards to ensure high level of network reliability and customer service.
- Ensure engaged workforce by maintaining morale
- Ensure compliance with company and legal requirements.
- Coordinate with regional, corporate and cross-business unit partners to ensure company-wide goals are met
- Manage complex projects to ensure timelines and flawless execution are obtained.
- Manage disaster recovery to ensure prompt service restoration.
- Review and analyze Field Ops metrics, evaluate variances and establish appropriate action plans for improvement.
- Select, develop and maintain excellent talent at all levels in the organization.
WHAT YOU'LL BRING TO SPECTRUM
- Experience: Experience working in the cable/communication business (10+years), management of annual budget preparation and implementation (8 years), senior level management experience (10+years).
- Education: Bachelor's degree or related field experience equivalent; Field Experience is inclusive of fulfilment/capacity management, construction/engineering, and plant maintenance
- History of success in field operations leadership with proven ability to motivate your Team to achieve a common goal with both willingness and experience in taking on challenges, providing clarity, direction, and motivation
SPECTRUM CONNECTS YOU TOO MORE
- Learning Culture and Dynamic Growth: We invest in your learning, offering training, hands-on experience, and mentoring to advance your career.
- Competitive Pay/Total Rewards: We believe our people are our greatest asset. That's why we're proud to provide our employees with some of the best benefits in the industry See all the ways we invest in you-at work and in life.
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Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- 10+ years of experience working in the cable or communications business
- 8 years of experience managing annual budget preparation and implementation
- 10+ years of senior-level management experience
- Bachelor’s degree or equivalent related field experience
- Field experience in fulfillment or capacity management, construction or engineering, and plant maintenance
- Demonstrated success in field operations leadership
- Ability to motivate teams and provide clarity, direction, and leadership
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship
Spectrum Compensation & Benefits Highlights
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Retirement Support — Feedback suggests the company’s retirement programs, including a dollar‑for‑dollar 401(k) match and additional employer contributions for many roles, are standout parts of total compensation. Employees often highlight these features as meaningful long‑term value.
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health offerings are consistently described as a core strength. When combined with broader protections and health‑account options, feedback suggests the package feels competitive.
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Parental & Family Support — Paid parental leave, extended leave for birth mothers, fertility support, and adoption/surrogacy assistance are prominently featured. Feedback suggests these family‑building benefits enhance the overall appeal of the package.
Spectrum Insights
What We Do
At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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