Application Manager
Location - Windsor / Edinburgh, UK
Type of Work - Office based
Team Intro
The Applications Manager is the lead member of the InterSystems Implementation team. This team plays a lead role in the implementation of the TrakCare solution. The Applications Team contributes to the successful and timely deployment of the TrakCare product by providing application knowledge and product delivery services in the functional areas of product implementation, requirements scoping, field design documentation training and change request testing.
The Applications team act as an “expert” product resource for customers and will be expected to communicate and prioritize customer requirements to other areas of the business.
The Application Manager will head up the pool of Applications Analysts. The role will provide senior, dynamic leadership to all implementation staff members. He or she will, in the pre-sale and early post-sale stages of all engagements, direct, coordinate and oversee any necessary implementation input to the proposal in conjunction with the Bid Management team. This will include the overall Line Management responsibility for the department, including overall practice development, ensuring the right mix of skills and competencies are available to support current and planned engagements, conducting appraisals and performance reviews, allocating staff to support sales proposals and working with PMs to staff project teams.
Key Responsibilities
- Provide strong, dynamic Leadership to all staff in the Applications team across all functional aspects.
- Lead adoption of ARIES with AI for all agreed implementation agentic use cases.
- Work with the Project Manager to ensure complete staffing of projects.
- Be respected and viewed as an authority by all Implementation staff, even though he or she may not be the expert in all areas.
- In conjunction with the Project Manager, ensure that the right Applications resources are allocated at the right time, resolving any priority conflicts. Manage and plan the future resource requirements of the department.
- Develop the skills and efficiency of the Applications Analysts including the cross skilling of staff.
- Contribute to the content and promote the use of the ISC Toolkit.
- Actively participate in critical investigations, as appropriate.
- Collaborate with other regions to share efficiencies and learn from others.
- Act as the lead trusted adviser on solutions and product implementation aspects to clients’ teams and executives.
- Lead, document, and estimate the Delivery input to bids to understand the client requirements from an Implementation perspective.
- Communicate with the client and sales staff to identify business needs, inputting into proposals to demonstrate the business benefits of the proposed technology solution.
- Provide Line Management to the leaders in the department.
- Create and maintain a single team ethos across the department.
- Determine how to map the business requirements of the customer onto the TrakCare product features using the methodologies and processes of InterSystems.
- Conduct individual and group training, product demonstrations and workshops as required.
- Be a Subject Matter Expert (SME) for TrakCare implementations
Experience/Qualification Required
- Either proven Leadership experience or at minimum strong indicators of potential to lead.
- General aptitude for solving problems and using technology to improve processes.
- Understanding and extensive experience in implementation of the TrakCare product solutions. Ideally also experience with implementing HIS solutions is particularly beneficial.
- A solid grasp of computer systems, software development and deployment methodology.
- Capacity to travel up to 50% of the time, collapse teamwork and collaboration.
- An ability to handle multiple tasks simultaneously and within tight time constraints.
- Proven ability to think laterally and produce innovative solutions for software product implementations.
- The ability to make independent recommendations for successful software product implementations.
- Proven ability to work through problems with different customer groups achieving positive outcomes.
- Effective communication and presentation skills (written and verbal).
- Good team management skills and hands-on approach
AI Competencies
- Commitment to staying informed about developments in healthcare AI, automation and agentic technologies and assessing their relevance to TrakCare implementation
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.
Skills Required
- At least 3 years of experience working in healthcare
- Good understanding of UK Patient Administration System (PAS) processes
- Deep understanding of PAS rules, workflows, and requirements in UK private and public hospitals
- Excellent communication skills, including customer training, workshops, or presentations
- Excellent consultative skills and ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians
- Experience contributing to a multidisciplinary team
- Experience writing functional documents
- Experience with business process mapping
- Knowledge of information systems
- Experience communicating with healthcare stakeholders at various organizational levels
- Experience implementing software solutions
- Exposure to customer-facing IT services
- Previous experience as an Application or Configuration Specialist
- Previous change management experience
- Good computer skills
- Experience conducting software testing
- University degree in Science, Engineering, or a Clinical discipline
- Proficiency in English
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — Paid time off is described as generous, with at least 23 PTO days for U.S. employees plus paid holidays and sick time. Feedback suggests time off increases with tenure.
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Healthcare Strength — Medical, dental, vision, life and disability coverage, mental-health support, and FSA/HSA options are prominently offered. Feedback suggests healthcare is a standout component of the package.
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Parental & Family Support — Parental leave, adoption assistance, childcare-related benefits, and family medical leave are included. Feedback suggests these offerings are broad and valued.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
