Working in an experienced TrakCare product team, the Product Specialist’s key responsibilities include using extensive domain knowledge and experience to work both with developers and customers to influence the direction of the product in UKI.
Product Specialists are capable of producing product requirements and use cases and participating with engineers on developing prototype and total solutions.
Product Specialists are the subject matter expert (SME) for their domain area and, as such, work with and effectively communicate with developers, internal teams and customers in order to understand the requirements for the product moving into the future.
Key Responsibilities
- Business Analysis: Understanding of the TrakCare product; requirements for core releases; configuration of new functionality after review of global usage; ability to apply new functionality to the local edition.
- Scoping and Planning: Working as part of an Agile team engaging in Sprint planning and delivering against a two-weekly cycle.
- Product Localisation: Understanding of local requirements, both from tenders, national and regional laws, customers, colleagues; requirements for core releases as required.
- Product Localisation: Configuration of product to meet local needs; production of tactical field documentation including install documentation, localized release notes, checklists, content for customers and internal training and local edits for fact sheets for all products.
- Product Localisation: Collaborating with implementation team during phases like scoping, product presentations and requirement analysis, as well as GoLive support.
- Product Enhancement: Develop use cases or product requirements and functional requirements for new functionality. Participate in project teams with developers and other key staff to develop new functionality for the product. Works closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs
- Release Deliverables: Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, and customer requirements.
Experience/Qualification Required
- At least 2/3 years practical healthcare domain experience. Essential
- Demonstrated understanding of departmental interdependencies and workflows in UKI healthcare. Essential
- Background working with a healthcare IT vendor or consultancy in a similar role is ideal. Preferred.
- Experience in writing use cases, requirements, or functional documentation for healthcare applications. Preferred.
- Previous experience working with healthcare applications at an in-depth level. Preferred.
- University Degree in either a Medical domain or Health Informatics preferred. Preferred.
AI Competencies
- Completion of all mandatory InterSystems AI training, with knowledge kept current as further training is required. Essential.
- Demonstrated use of AI in daily work, for example to support requirements analysis, drafting documentation, summarising information or preparing training materials, with outputs reviewed for accuracy and suitability. Preferred.
- Ability to identify and share practical uses of approved AI tools that improve the quality or efficiency of the team’s work. Preferred.
- Experience refining prompts and assessing AI outputs, with an understanding of limitations and the need to protect confidential and sensitive information. Preferred.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.
Skills Required
- At least 2 to 3 years of practical healthcare domain experience
- Understanding of departmental interdependencies and workflows in UKI healthcare
- Completion of all mandatory InterSystems AI training and maintaining current knowledge
- Background working with a healthcare IT vendor or consultancy in a similar role
- Experience writing use cases, requirements, or functional documentation for healthcare applications
- Previous in-depth experience working with healthcare applications
- University degree in a medical domain or health informatics
- Demonstrated use of AI in daily work, with outputs reviewed for accuracy and suitability
- Ability to identify and share practical uses of approved AI tools
- Experience refining prompts and assessing AI outputs, including understanding limitations and protecting confidential information
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, mental-health support, and FSA/HSA options; feedback suggests this is a clear strength. Wellness resources and onsite fitness offerings are also noted in some locations, reinforcing perceived quality.
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Leave & Time Off Breadth — Time off is portrayed as generous, with a minimum of 23 PTO days in the U.S. plus paid holidays and sick time; feedback suggests this stands out as a distinguishing benefit. Additional time with tenure is mentioned, further boosting perceived value.
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Retirement Support — Retirement offerings include a 401(k) with employer contributions and profit sharing; feedback suggests this is a meaningful part of total compensation. Financial-planning tools are also referenced, adding to perceived support.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
