Application Specialist
Location – Edinburgh/ Windsor, UK
Type of Work – Office based
Team Intro
The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner. The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible. Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is therefore essential, that they keep up to date with new product developments as they become available through the normal product release cycle. The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week.
The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.
Experience/Qualification Required
- Excellent communication skills and experience of conducting customer training, workshops and/or presentations
- Excellent consultative skills ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging
- Experience implementing software solutions
- Experience contributing to a multi-disciplined team
- Experience with writing functional documents
- Experience of business process mapping
- Knowledge of Information Systems
Education & Training
- University degree or equivalent work experience
- Laboratory background highly desirable
AI Competencies
- Awareness of AI concepts and their application within healthcare information systems, clinical workflows and laboratory environments
- Interest in keeping up to date with developments in healthcare AI and applying new knowledge to product implementation and customer guidance
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Please note that the use of wearable technology, including any AI-related tools or other technology-connected devices (such as META or Google smart glasses and/or wearables, and/or any similar devices), is strictly prohibited during the interview and screening process with InterSystems. Any applicant who requires a wearable device or any type of technology support during the interview process as a reasonable accommodation under the ADA or applicable state or country laws and regulations must contact the InterSystems Human Resources Department prior to attending or participating in any interview or screening process.
Skills Required
- Excellent communication skills, including experience conducting customer training, workshops, or presentations
- Excellent consultative skills and ability to articulate and communicate ideas
- Experience interacting directly with customers, including clinicians
- Confidence delivering strong messaging to customers
- Experience implementing software solutions
- Experience contributing to a multidisciplinary team
- Experience writing functional documents
- Experience with business process mapping
- Knowledge of information systems
- University degree or equivalent work experience
- Laboratory background
- Awareness of AI concepts and their application in healthcare information systems, clinical workflows, and laboratory environments
- Interest in keeping current with healthcare AI developments and applying new knowledge to implementations and customer guidance
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Leave & Time Off Breadth — Company materials indicate U.S. employees receive a minimum of 23 days of PTO per year, plus paid holidays and sick time, pointing to expansive time-off availability. Employer-verified listings describe a tiered accrual structure with tenure.
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Healthcare Strength — Benefits include medical, dental, vision, mental health resources, HSAs/FSAs, and wellness programs, with some locations offering onsite gyms. An employee assistance program and other wellbeing initiatives further broaden coverage.
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Retirement Support — A 401(k) with employer contributions alongside a profit-sharing program is highlighted, complemented by access to financial advisors and retirement planning tools. The structure is positioned as competitive with typical match-only plans.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
Gallery
InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
