As an Application Analyst, you will be the trusted expert supporting healthcare organizations in implementing InterSystems solutions effectively and efficiently. Your deep understanding of business processes, clinical workflows, and billing requirements in Italy will be instrumental in guiding customers toward the best-fit implementation while minimizing custom development.
You will become an expert product resource, working closely with clients to optimize their use of InterSystems technology. From process analysis to system integration, your role is critical in ensuring a seamless transition for healthcare organizations. Staying up to date with the latest product developments will be a key part of your success.
Key Responsibilities:
- Lead application implementation efforts, ensuring projects are delivered successfully and on time
- Advise customers on best practices, maximizing the benefits of InterSystems solutions while minimizing custom work
- Support healthcare professionals and stakeholders, guiding them through system integration and optimization
- Conduct trainings, workshops, and presentations, ensuring users adopt and maximize the technology
- Monitor billing workflows, ensuring compliance with public and private hospital regulations in Italy
- Collaborate with cross-functional teams to solve implementation challenges and drive efficiency
- Maintain strong customer relationships, ensuring long-term success with InterSystems products
Skills and Qualifications:
- Excellent communication skills, including experience in training, workshops, and stakeholder engagement
- Consultative mindset, able to articulate ideas and advise clients effectively
- 3+ years of experience working in healthcare, with a strong understanding of clinical workflows
- Expertise in billing rules and financial processes within Italy’s public and private healthcare systems
- Background in IT services, with experience in software implementation and customer-facing roles
- Proficiency in Italian, good level of English
- Strong business process mapping and functional documentation skills
- Previous experience as an Application Analyst or Configuration Specialist, or in change management roles
- Experience conducting software testing and system validation
- A university degree in Biomedical Engineering or related disciplines
As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
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What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
