Job Title: Director of Technical Implementation, EMEA
Work Location: Dubai or Windsor UK
Job Summary:
The Director of Technical Implementation, EMEA is responsible for leading and transforming the regional technical delivery organization into a scalable, high-performing, and standardized function. This role centralizes technical leadership across all countries (including UKI, ME, South Africa, Italy, France and DACH), establishing a unified operating model that ensures consistent implementation quality, strong governance, and measurable delivery outcomes across InterSystems EHR and HealthShare solutions.
The position drives operational efficiency through structured resource management, cross-regional collaboration, and the adoption of shared tools, reusable assets, and standardized processes. It enables the transition from country-based execution to a coordinated EMEA-wide delivery model, improving flexibility, utilization, and responsiveness to project demands.
In addition, the role plays a critical part in aligning technical delivery with quality objectives, ensuring each country can meet its project targets while benefiting from regional synergies. It is also accountable for embedding AI-driven methodologies, including the evolution of ARIES, into day-to-day delivery practices to enhance predictability, quality, and decision-making.
Overall, this position is key to improving customer outcomes, strengthening partner ecosystems, and building a future-ready technical implementation capability across EMEA.
Key Responsibilities:
- Lead and unify all Technical Implementation teams across EMEA under a single functional structure, ensuring consistent standards and execution.
- Define and enforce technical implementation best practices, governance, and quality frameworks across all projects.
- Maintain strong alignment with country leadership, ensuring technical delivery supports each country in achieving its annual project targets while applying regional synergies and continuous improvements.
- Drive cross-country collaboration and resource optimization, enabling flexible deployment of technical expertise across the region.
- Own regional technical capacity planning, forecasting, and utilization, leveraging data and AI-driven insights.
- Oversee partner strategy and execution, including onboarding, performance management, and management alignment.
- Embed and scale the AI-powered ARIES methodology across all technical delivery activities.
- Establish and monitor KPIs related to delivery quality, efficiency, resource utilization, and partner performance.
- Support country Professional Services Directors in achieving project success, while maintaining strong technical oversight.
- Lead continuous improvement initiatives, including reusable assets, automation, and standardization of deliverables.
- Act as a senior stakeholder in customer engagements, supporting critical projects and ensuring delivery excellence.
Qualifications:
- 10+ years of experience in technical delivery, implementation, or professional services leadership.
- Proven track record managing large-scale, complex, multi-country implementation programs.
- Strong background in healthcare IT or enterprise software implementation environments.
- Deep understanding of technical architectures, integration, and data platforms.
- Experience with resource management, forecasting, and operational optimization at scale.
- Demonstrated ability to lead organizational transformation and drive standardization.
- Strong leadership and stakeholder management skills in a matrix environment.
- Experience working with partners and external delivery ecosystems.
- Strategic mindset with the ability to translate vision into execution.
- Ability to travel internationally 60% of the time.
Education and Training:
- Relevant University technical Degree
- Proficiency in English
Key Success Factors:
- Improved delivery predictability and quality across EMEA
- Increased resource utilization and cross-regional efficiency
- Strong partner performance and optimization
- Effective adoption of AI-driven implementation practices
- Scalable and standardized technical delivery model across EMEA markets
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What the Team is Saying
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
Gallery
InterSystems Teams
InterSystems Offices
OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
